《酒店日常英语口语》课件

Daily EnglishSpeakinginHotels目录•Hotel receptionEnglish•Hotel RoomService English•English forHotel CateringServices•Hotel BusinessService English•English forHotel LeisureandEntertainment Services01Hotel receptionEnglishWelcomeGuestsGreen guestswarm andprofessionalUse appropriatemeetings such as Goodmorning/afternoon/evening orWelcometo ourhotelSmile andmake eyecontact tocreate apositive firstimpressionInquiry aboutCustomer NeedsAskabout thepurpose of their staybusiness orleisure andthetype ofroom theypreferInquiry about any specificrequirements orpreferences they mayhave,so asa preferencefor aspecific flooror anon smokingroomTake noteof anyspecial requestsor appealstheymay have andensure that they are metduring theirstayProvide HotelFacility InformationInformguests about the amenitiesavailable atthe hotel,such asaccommodations,bars,fitness centers,pools,and meeting facilitiesProvide informationon thelocation offacilities withinthe hotel,including thefront desk,elevators,and stairsAnswerany questions questionsquestionsmayhaveabout thehotels servicesand facilities,including room services,check outprocedures,and WiFi access02Hotel RoomServiceEnglishTake guestsinto theroomWelcome messageGoodday,Im yourroomservicemanager Welcometo ourhotel Hereis yourroomkeyIntroduce theroom facilitiesHereis yourroom Ithas a double bed,a privatebathroom,a TV,and amini barIfyou need anything else,just letus knowInquireabout the customers needsWouldyou like to haveyour luggagebroken upstairsDo youneedanyhelpwith yourcheck-inIntroduction roomfacilities010203Introducing theIntroducing theIntroduction toTVbed bathroomand MiniBarThis is adoublebed Itsvery Thebathroom isprivate andhas TheTV hasmany channels,comfortable andhas apillowtop ashower,a bathtub,and allthe includinginternational channelsmattressfor extracomfort amenitiesyou mayneed Themini baris stockedwith softdrinks,water,and snakesCommonConversations forRoom ServiceOrderingbreakfastI wouldliketoorder breakfastWhat1options doyou haveRoomservice deliveryCouldyou pleasesend someoneto my2room todeliver myorder Myroom numberis[XXXXX]Completing aboutthe serviceImsorry tohear thatyour experiencewas3not satisfactoryWe will do everythingwecan tomake itright03English forHotelCatering ServicesOrderingmealsGreet thecustomer andinq…Use policymeetings andask aboutspecific dietarypreferences,allowances,orany otherrequirements theymay haveTaketheir orderAfterunderstanding theirneeds,take theirorder,confirm thedetails,andensurethatthey arehappy with their selectionProvideoptionsIf possible,offer additionalmenu itemsor specialtiesto thecustomer,offeringa variety of choicesto meet their preferencesInquiryaboutthecustomers requirementsforfoodAsk aboutProvide Ensuredietaryalternatives satisfactionrestrictionsProactivelyinquire aboutIf adish doesntmeettheirEnsure thatthecustomerisdietary needs,suggestany dietaryrestrictions orsatisfied with their ordersuitablealternatives thatarepreferences such as vegan,and thatit meetstheiravailablevegan,glucose free,or anydietary requirementsotherdietary requirementsRestaurantcheckoutThank thecustomer fortheir territory01Greet thecustomer warmand thankthem fordiningat therestaurantInquiry abouttheir experience02Ask iftheyareengaged intheir mealand ifthere isanythingthat canbe improvedupon infuture visitsProcessthe payment03Quickly andefficiently processthe payment,ensuring thatall detailsare correctand thatthetransaction issmooth04Hotel BusinessServiceEnglishProvide conferenceroom servicesArrangingmeeting facilitiesHotelstaff should be able to arrangemeeting roomswith thenecessary equipmentand technologyfora successfulmeetingFacility keepRegularlyinspecting andmaintaining themeetingfacilitiesguarantees aclean andwell functioningenvironmentfor guestsProvideprinting andcopying servicesProvidingprinting optionsGuestsshould haveaccess toprinting serviceswith avarietyofpapersizes,colors,and finishesCoppermaintenanceKeeping thecopies ingood workingconditions andstored withpaperand toneris essentialfor effectivecopying servicesBusinessCenter ConsultingAssistwith projectneedsHotel staffshouldbeabletoassist guestswiththeirbusiness needs,suchasarranging forshippingor courierservicesProvide confidentialservicesHotel BusinessCenters oftenoffer confidentialservices,including typing,faxing,andphotocopying documents05English forHotelLeisure andEntertainmentServicesIntroductionto HotelLeisure FacilitiesSwimmingpool GymSpaA swimmingpool isa greatway AGym isa greatway tostay fitA spaisaplace whereyou cantorelax andunwind It provides aand healthyItprovidesa rangeof pamperyourself andwithin arefreshingswim thatcan helpequipment thatcan helpyou rangeof relaxingand adjustingreducestress andimprove wellachieve yourfitness goalstreatments Itoffers variousspabeing servicessuchasmass,medical,literature,pedigree,etcBook SPAor GymservicesMake anappointment01Call the spa or gym andmake anappointment forthe serviceyouwant toenjoyArrive atthe spaor Gym02Arrive atthespaor Gymon theday ofyour appointmentandcheck inwiththereceptionistStart your treatment03Once youhave checkedin,yourtreatmentcan beginEnjoy yourspaorgymexperience andtake advantageof allthe facilitiesprovidedLeisureand entertainmentservice consultationInquiryabout servicesIfyou arenot sureaboutanyoftheservices provided,you canask thestaff formoreinformation Theywill behappy toprovide youwith detailsabout theirservicesand answerany questionsyou mayhaveCustomize your experienceYou canalso customizeyourexperienceby askingfor specificrequests orpreferencesThe staffwilldotheir bestto accommodateyour needsandprovide youwith anexceptional experienceTHANKS感谢观看。