《酒店英语常用词汇》课件

Commonvocabulary inhotelEnglish•Hotel departmentprocurement•Common Vocabulary for目录Hotel Services•Common vocabulary for hotelCONTENTSfacilities•Common vocabularyused inhoteldaily communication01HoteldepartmentprocurementFront officeprocurementCheck inCheck outThe process ofregistration and Theprocess of terminatinga guestsreceivinga roomassignment for a stayand settingtheir accountguestReceiverReservationThe employeeat the front deskwho Aconfirmed bookingfor a guests stayhandlescheck ins,check outs,and at the hotelotherguest inquiriesRoomservice departmentprocurementRoom serviceLaundryserviceThe deliveryof food andThecleaning andpressingdrinks to guests roomsof lines,towels,and otherguestextensionsHousekeeping Turndown serviceThecleaning andTheprocessofmaking amaintenanceof guestroomsguests bedand providingandpublic areasanyrequested amendmentsfor the eventVocabularyforthecatering departmentDiningroomBuffetDA roomin ahotel where guests canA meal where guests serveeattheir mealsthemselvesfrom a table ladywithfood and drinksCBCateringBanquetAThe promotionof foodanddrinkforA largegathering ofpeople,events orgatheringsoften fora specialoccasion,whoare servedfoodanddrink in ahotelVocabulary forthe LeisureDepartmentFitness centerSpaA facilityin ahotel whereguests canA facilityinahotel whereguests canexerciseand stayfit relaxand enjoyvarious spatreatmentsPool CreationAswimming poolwhereguestscan Activitiesthat aredone forfun,swim andrelax engagement,or relaxationOtherdepartmental procurementConciergeHouse accountLobbyA hotelemployee whoAn accountestablished fora Themain entrancearea of aprovides informationand guestto settletheir expenseshotel whereguests gatherassistance toguests,both atthe hotelsrestaurants orand wherethefront desk isregisteringthe localarea orbars usuallylocatedtravel arrangements02CommonVocabulary forHotelServicesCommon Vocabularyfor BookingServicesCheck outTheprocess ofvacuuminga roomCheckinand settingtheaccountThe processofConfirmation bringingat ahotelCancellation andregistering asAwritten oraguestReservationThe act of electronicAconfirmed cancelinga acknowledgementbookingof aroom reservationofareservationin ahotelCommon Vocabularyfor ReceptionServicesReceiver KeyCardThe personwho worksat Acard thatallows gueststhefrontdeskand providesto entertheir roominformationto guestsFrontDesk RegistrationForm LugageStorageThe receptiondesk whereA formthat guestsmust fillA servicethat allowsguestscheck in and outof outto registeratthe hotel gueststo storetheirthe hotelLugageCommon vocabulary for roomserviceMenuA listof foodand drinksavailablefrom roomserviceService ChargeOrderA feeadded tothe guestsaccount The act ofrequesting food or drinksforusing roomservice fromroom serviceTipDeliveryA fertilityleft bythe guestto showTheactof bringingfoodordrinks toadmissionfor goodservice theguests roomCommonVocabularyforCatering ServicesBuffetBanquetAmealwhereguestsservethemselves fromatablelady withAlarge formalmeal orseries offoodand drinks02meals servedto agroup ofpeopleCaterer0103A companythat providesfoodand drinkservices forevents orfunctionsEventPlanningThe processof arrangingallaspects ofan event,including0504MenucategoriesA listof foodand drinksavailablefrom thecatering serviceCommon vocabularyforcheckout servicesPaymentTheactofsetting onesaccountwith ahotelBillA detailedrecord ofchargesincurred byaguestduring theirDepositstayMoneygiven tosecure areservationor guaranteepaymentInvoicefor servicesrenderedA writtenrecord ofthe chargesonan account,sent tothe guestbeforepayment isdue03Commonvocabulary forhotelfacilitiesCommon vocabularyfor roomfacilitiesRoom typesFacilitiessingle room,double room,suite,bed,bedside table,wardrobe,deluxe suite,executive suite,etc.desk,chair,sofa,TV,airconditioning,refrigerator,etc.Cleaning suppliesOthertowels,bath towels,shampoo,independent bathroom,Wi Fi,shower gel,etc.free parkinglot,etc.Common vocabularyfor cateringfacilitiesRestaurant typesbreakfastrestaurant,lunch restaurant,dinner restaurant,self-service restaurant,etc.Dishesstaple foods,soups,desserts,drinks,etc.Catering servicesorderingservice,delivery service,buffet service,banquetservice,etc.Otherbeverage list,menu,etc.Common vocabularyfor reconstructivefacilitiesEntertainment facilitiesgym,swimming pool,sauna,massageroom,etc.Leisure activitiesOtherSPA,beauty andhairdressing,table conferencerooms,business centers,etc.tennis,bowling,etc.Commonvocabularyfor otherfacilitiesOther facilitiesfrontdesk service,luggagestorage,laundry service,tourismconsultation,etc.EmployeesFront deskreceptionists,roomattendants,chefs,etc.04Commonvocabulary usedinhotel dailycommunicationCommonvocabularyforgreetings andgoodbyes0102030405Good mornin…Thank youYoure welcomeGoodbye Havea nicedayused togreet guestsor usedto expressa common response to used whenguests area commonexpressionstaff membersgraduation Thankyou leavingthehotelto wishguests apleasantdayCommon vocabularyfor graduationand ontologyImsorry Itsmy pleasureI suggestyour helpI apologizefor theincidenceusedto apologizeoracommon responsetousedto expressgraduation usedto apologizefor anyexpressregister Thankyou forassistance incidencecausedCommon vocabularyfor requestingand providingassistanceCouldyou pleasehelp meUsedto requestassistanceYes,I canhelp youwith thatacommonresponseto requests for assistanceIneed ataxi/direct…examples ofrequestsforassistance withtransportationHere isthe informationyou requestedprovidinginformation orassistancetoguestsOther commonlyused vocabularyin dailycommunication01020304What timeis check-Do youhave anyavailable CanI havea wakeup callDo youoffer freeWi Fi:in/checkout Inquiry about rooms:Inquiryaboutplease:Requesting awake Inquiryabout internetcheckinandcheck outroom availabilityup callaccesstimesTHANKS感谢您的观看。