《接待及礼仪英语》课件

PPT coursewareforReception andEtiquetteEnglish•Overview of Receipt Etiquette•Business ReceiptEnglish•Social EtiquetteEnglish•Catering reception etiquette目•Reception andEtiquette EnglishPracticalExercise录contents01Overview ofReceipt EtiquetteDefinitionofReceiptEtiquetteReceipt etiquetterefers tothe rulesand customsthatgovern appropriate behavior duringsocial gatheringsandofficial casesItincludes theways togreet andintroduce guests,theseating arrangements,and theprotocol forvariouseventsThe importanceof receiptetiquetteEnhancements personalimageProp etiquettereflections wellon theindividual andPortraits themas awellmanaged andinterested personBuildingstrustGood etiquettefans trustand respectamong people,leading tobetterrelationships andcommunicationImprove socialskillsUnderstanding andpracticing etiquettehelps individualsdevelop bettersocialskills and navigate socialgatherings witheaseReception etiquettein differentculturalbackgroundsWestern cultureEastern cultureInWestern cultures,reception etiquetteis InEastern cultures,reception etiquetteisformal andprotocol isstrict,with emphasismore relaxedbut stillimportant,focusing ononcorrect titles,introductions,and seatingprospective meetings,hierarchy,and giftarrangementsgivingMiddle Easternculture LatincultureIn MiddleEastern cultures,reception InLatin cultures,receptionetiquetteisetiquette investmentsin additionalmeetings,characterized bywarmth,spontaneity,andhospitality,and respectfor eldersand guestsexpressiveness,with emphasison personalofhonor relationshipsand conformity02Business ReceiptEnglishBusiness ReceiptProcessGreeting andIntroduction BusinessseatingobjectivesThe hostor designedgreeter Thehost introducesthe Thehost clearlystates thewelcomethe guestsand seatsguests toeach other,including purposeof the meeting,whichthey arecomfortable anyrelevant business or itsto discussbusinesspersonal informationopportunities,negotiate terms,or conductother businessrelatedactivitiesBusiness ReceiptProcessConducting the meetingThe hostguarantees thatthemeetingruns smoothly,following anyagendaset outbefore handClosingthemeetingThehost wrapsup themeeting,considering theguests fortheir timeandproviding anynecessary follow-up informationCommonEnglish ExpressionsUsed inBusinessReceptionPlease haveaseat andmake Thankyou foryourselfcoming today.comfortable.Goodmorning/afternoo Ihope youItsnice tomeetn/evening,enjoyed youryou.welcome toour stay.company.Business ReceiptPractical ExerciseRoleplay Scenariobased Feedbackandlearning correctionParticipantsare dividedinto Provideparticipants withProvide feedbackon participantsgroupsand assignedroles such as differentscenarios,such asperformance,focusing onareashost,Greeter,and guestThey hostinga clientmeeting orwhere improvementis neededthenact outa businessreception handlingdiverse situations,and Enhancethem topractice morescenario,using theexpressions askthem todemonstrate theirand refinetheir languageskillslearned inthe previoussection abilityto useappropriate Englishexpressions03Social EtiquetteEnglishDressing requirementsfor socialcasesBusiness formalForbusinessorformal occasions,men should wear suitsor jacketswith ties,while womenshouldweardresses orskirts withblooms orblazersSemi normalForsemi formaloccasions,men canwear ajacket andtie ora polo shirt,whilewomen canwear adress,skirt,or pantsCasualForCasual Occasions,men canwear apoloshirtor T-shirt,while womencanwear aT-shirt,jeans,or shortsThekey detailsof social etiquetteGreetings SeatingConversationarrangements topicsWhenmeeting someone,it isWhen youare invitedto ameal Duringa conversation,it isimportant to shakehands ornod ora meeting,you shouldwait forimportanttoavoid topicsthatyour headto showrespect If you thehost toshow youwhere tosit maybe consideredinappropriateare introducedto someone,you If there isa tableplot onthe table,or offer,suchaspolitics,release,should alsolearn theirname andyou shouldnot letyour elbowor personalprivacy Instad,youuse itwhen addressingthem reston itshould focuson topicsthat areinterestingand positiveEnglishexpression insocial situationsExpressions for Greetings01Common expressionsfor greetingsinclude Hello,Good morning,Good afternoon,and Goodevening.When leaving,you cansay GoodbyeorSee youlater.Expressions forthinking02When someonedoes somethingfor you,youshould alwayssay Thankyou.If youwant toexpressyour graduationmore recently,you canaddI reallyagree itor Yourevery kind.Expressionsforapology03Ifyoudo somethingwrong orsay somethinginappropriate,you shouldapologize bysaying Imsorry.Iftheother personis stillangry,you canaddPlease giveme orI reallydidnt meanit.04Catering receptionetiquetteManners BookSummaryUnderstandand master the basicprinciples andnorms ofdining receptionetiquette,including tablemanners,hospitality,etc.Detailed descriptionIntroducethe basicprinciples ofdining receptionetiquette,including how to arrangeseats,how tousetableware,and how to communicatewith guests.At thesame time,provide practicalcases andscenario simulations tohelp learnersbetter understandand applycatering receptionetiquette.Chinese cuisineetiquetteSummaryUnderstand andmaster the characteristics of Chinese cuisine and table manners,includinghow totaste and how topair drinks.Detailed descriptionIntroducethecharacteristicsofChinese cuisineandtablemanners,including how to tasteandhowtopair drinks.At thesame time,provide practicalcases andscenariosimulationstohelp learnersbetter understandand applyChinesecuisinetable etiquette.Tea break etiquetteSummary DetaileddescriptionUnderstand andmasterthe basic Introducethebasicprinciples ofteaprinciples andnorms oftea breakbreaketiquette,including howtoetiquette,including howto chooseVS choosetea snacks andhowto pourteasnacksandhowtopour teafor teafor guests.At thesame time,guests.provide practicalcases andscenariosimulations tohelp learnersbetterunderstand andapply teabreaketiquette.05Reception andEtiquette EnglishPracticalExerciseSimulate businessreception scenariosBusinessCard Exchange01Practice thecorrect way to exchangebusiness cards,includingthe properway tohold andpresent businesscardsGreeting andIntroduction02Simulate scenarios for greetingand introducingguests,including the appropriate languageand behaviorHostinga Meeting03Simulate scenarios for hostingbusiness meetings,includingseating arrangements,introductions,and handling of meetingprotocolSimulatesocial scenariosDinnerPartyPractice the etiquette ofhosting andattending adinner party,including tablesettings,seatingarrangements,and appropriateconversation topicsGivingGiftsSimulate scenariosfor givingand receivinggifts,including theproperty wrappingand presentationofgiftsVisiting a Museum or GalleryPractice theappropriatebehaviorand languagewhen visitingaMuseumorGallery,includinghow tohave infront ofexhibits andhowtointeract withother visitorsSimulatecatering receptionscenarios要点一要点二要点三Banquet HostingCocktail PartyBuffer ServiceSimulatescenariosforhosting Practicetheetiquetteof Simulatescenariosforbufferbanquets,including seatingattending acocktail party,service,including properfoodarrangements,menu includingtheappropriatewaytoselection,handlingofutensils,introductions,and handlingof holddrinks,socialize withother andsocialetiquettewhile eatingtablesettings guests,andnavigatethe partyenvironmentTHANKS感谢观看。