《酒店英语词典》课件

Hotel EnglishDictionary$number{01}目录•Introduction toHotelDepartment•English commonlyused inhotelservices•Explanation ofHotelProfessional Terminology•Hotel English situationaldialogueIntroduction toHotel01DepartmentFront OfficeDepartmentReception deskCashier BookingOfficeresponsible forresponsible forResponsible forreceivingguests,collecting customeraccepting guesthandlingcheck-in fees,providing reservations,and check-out checkoutand coordinating roomprocedures.consulting services.and bedarrangements.Houseeeping DepartmentRoomAttendant Publicarea cleanerResponsible for cleaning the guest rooms,responsible for cleaningthe hotels publicchangingbedding,towels and other items,areas,including halls,corridors,restrooms,and maintainingcleanliness andtidiness inetc.the guestrooms.Linen ClerkMaintenance workerResponsible forcleaningand storingvarious responsiblefor themaintenance andrepairlinens usedin the hotel,such asbed sheets,of hotelfacilities andequipment.towels,etc.Catering DepartmentRestaurantChefBeverage staffWaiterResponsible for providingResponsibleforcooking Responsiblefor preparingdiningservices anddining variousdelicacies tomeet variousbeverages andenvironmentfor guests in thetaste needs of guests.providing themfor gueststherestaurant.to enjoy.DeliverymanResponsible fordelivering guest orders toguestroomsor designatedlocations.Leisure DepartmentFitnessCoach Beautyand hairdresserProvidesfitness guidanceand trainingproviding beautyand hairdressingservicesservices tohelp guestsmaintain healthand tomeet theimage needsof customers.good posture.Massageist GameEntertainerProvides massageservices tohelp guestsResponsiblefororganizing variousrelievefatigue andrelax theirbody andmind.entertainment activities,such aschess andcards,board games,etc.,to provideleisureand entertainmentservices for guests.Sales departmentSalesrepresentativeResponsible forpromoting the hotels productsandservices,establishing connectionswith guests,and1achieving salestargets.Booker2Responsibleforaccepting guestreservations,coordinatingroomand bedarrangements.3Marketing SpecialistResponsiblefor brandpromotion andmarketpromotion ofthe hotel,enhancing itsvisibility andreputation.English commonlyused02in hotelservicesReceive companyReceptionof ConfirmIntroduction Providemapsguests reservationof FacilitiesandinformationUsed todescribe theConfirm reservationIntroduce the hotels Providemaps andprocessof hotel staff informationwith thefacilities andservices to tourism informationofreceiving guestsupon guest,such ascheck-in guests,such asthe surroundingareas ofcheck-in,including date,check-out date,restaurants,gyms,the hotelto facilitatecheckingin procedures,room type,and numberconference rooms,etc.guests tobetterallocating rooms,etc.of rooms.understand thelocalculture andattractions.Room serviceProvidefood and beveragesProvide guestswith varioustypes of food andbeverages,suchas breakfast,lunch,dinner,as wellas coffeeand tea.Delivery toroomAccurately andtimely deliverguestordersto the room,ensuring freshand deliciousfood and drinks.Meet specialrequirementsPrepare foodandbeveragesaccording tothe customersspecialrequirements,such assugar free,milk free,low-fat,etc.Provide cleaningsuppliesProvide guestswith cleaningsupplies in the room,such astableware,tissues,toiletries,etc.Dining ServingBookingrestaurant Providemenu Orderingservice AlcoholicBeverageseats ServicesAcceptguests restaurantIntroduce therestaurants Accuratelyrecord andProvide customerswithreservation requestsand menuand specialtydishes transmitordering variousalcoholic beverages,arrange suitableseats forto guests,and recommendinformation toguests,such aswine,beer,softthem.them based on theirtaste ensuringthat thedishes drinks,etc.,andand needs.they orderare servedrecommend pairingdishespromptly andmeet thefor them.requirements.Business Center01020304Provide officeSecretary NetworkProfessionalequipment servicesservice consultationProvidecustomers Providesecretary Provideshigh-speed Provideprofessionalwith variousoffice services such asnetwork connectionto consultationbased onequipment,such asdocument processing,meet theoffice and the needsof customers,computers,printers,email sendingand communicationneeds such as tourismcopiers,etc.receiving,etc.of guests.information,businessinformation,etc.Check outHandling check-out proceduresHandling check-out proceduresforguests,including checkingroom facilities,settlingroom fees,etc.Room cleaningCleanthe roompromptly afterthe guestleaves,and preparefor thenext guest.Farewell guestsThankthe departingguests andinquire abouttheir satisfaction,and welcome them tovisitthe hotelagain.Explanation ofHotel03ProfessionalTerminologyHotel room type030102Suite04Standard RoomDeluxeRoom ExecutiveSuiteA largerroomtypethatA basichotel roomtype,includes aseparate livingcommonlywith onedoublebed,a TV,and anen suiteA moreluxurious roomtype,area andoften akitchen orA suitelocated in the hotelsbathroomoften withadditional diningarea Suitesare ofexecutive floors,offeringfeatures suchas aseating moreluxury thanstandard additionalamenities andarea,a largerbed,and roomsservicessuchas butlerserviceupgraded amenitiesand accessto anexecutiveloungeHotel CateringVocabularyBreakfast DinnerThemeal served in themorning Themain mealservedin a hotel,inahotel,commonly includinga oftena setmenu ora buffervariety of hotand coldoptions offeringa rangeof optionsAfternoonTea RoomServiceThe delivery offoodanddrinksA traditionalEnglish mealservedto a guests room,either onintheafternoon,commonlyrequest or24/7including sandwiches,cakes,andteaHotel Facilitiesand EquipmentSwimmingPool GymAswimming poollocated onthe hotelA Gymnasiumequipped withexercisepromises,available forguests touse machinesand freeweights,commonlylocated onthehotelpromisesBusiness CenterConference FacilitiesAdesigned areawithin thehotel Spaceswithin thehotel suitableforwhere guestscan accesscomputers,hosting conferences,meetings,andprinters,andotherbusiness serviceseventsHotel ServiceProjectsConcierge ServiceLaundry ServiceAssistanceprovided by the conciergedesk,suchasA serviceoffered bythehotelto cleanand returnbookingtickets,making restaurantreservations,and guestslaundry,either collectedfrom theroom orarrangingtransportation droppedoff ata designatedlocationHousekeeping Wakeup CallTheregular cleaningand maintenanceof guestA service provided bythehotelto callguests atarooms andpublic areasbythehotelstaffspecific timeinthemorning,usually throughtherooms phoneor analarm clockHotelManagement TerminologyRevenueCustomer BrandPestControlManagement ServiceManagementThe processof Thequality of The processofTheregularmaximizing revenueserviceprovidedto maintainingand inspectionandby optimizingroom guests,enhancing ahotels treatmentof pestsratesand occupancyencompassing allbrand imagethrough suchas insectsandbased onmarket aspectsof theirstay consistentdeliveryofproducts toensuredemand andother fromcheck into qualityservice andguest comfortandfactors checkout guestexperiences safetyHotelEnglishsituational04dialogueBook a room•Summary:Inquire aboutroom types,quantities,and check-in times,confirm guestneeds,and reserverooms forthem.Book aroomDetailed descriptionHello,may Iask whattype ofroom do youneed tobook We have standardrooms,deluxe rooms,and suitesto choose from.How manynights doyou planto stayWeneed toknow yourcheck-in and check-outtimes inorder toreserve aroom for you.Book aroomHow manyrooms doyou need tobook Please tell me your nameandcontact informationso thatwe can reservearoomforyou.Okay,your reservationhas beensuccessful.We willreserve yourroomand sendyou aconfirmationemail.Check inregistration•Summary:Handlingcheck-in procedures,including verifyingreservationinformation,registering guest identity,and collectingdeposit.Check inregistrationDetailed descriptionHello,may Iask if you areaguestwho hasbooked ourhotel Pleasepresent youridentificationdocuments so that we can verifyyour identityinformation.Thank you,you havebooked adeluxe roomfor3nights,right Pleasepay thecorrespondingdeposit toensure thatyour accommodationexpenses arecovered.Check inregistrationOkay,your deposithas beenreceived.This isyour room card andkey,please keepthem safe.Your roomis onthe8th floor,near theelevator foryour conveniencein andout.Wishing youa pleasanttime atthehotel!If you have anyquestions orneed assistance,please feelfree tocontactus atany time.Room serviceSummary:Provide inroom diningservices toDetailed descriptionmeetthe diningneedsofguestsintheroom.Hello,doyou need to order Weoffer avarietyofDo you need any drinks Wehave avariety ofChineseand Westerndishes foryou to choose coffee,tea,juice,and alcoholicbeverages tofrom,including breakfast,lunch,and dinner.choosefrom.Do you need anytableware and napkins Wewill Afteryou finishyour meal,please return the plateprovideyou withclean tablewareandnapkinstotothe doorof yourroom,and we will haveensureyour diningexperience.personnel toclean itup foryou ina timelymanner.Dining Serving•Summary:Provide restaurantdiningservices toguests,including guidingguests totheirseats,ordering,anddelivering meals.Dining ServingDetailed descriptionHello,may Iask ifyouneedtoorderPlease tellmethedishes orcuisine youwould liketotaste,and we will recommenddishes thatsuit yourtaste.Dining ServingDo youneed anydrinksWehaveDo youneedanyspecial Afteryou finishyour meal,pleasea varietyof coffee,tea,juice,and requirementsFor example,ifyoureturntheplate tothe cashierandalcoholic beveragestochoosefrom.have allergiesto ingredientsor wewill havepersonnel toclean itspecialtaste requirements,wewillup foryou ina timelymanner.do ourbest tomeet yourneeds.Check out010203•Summary:Handlingcheck-out procedures,including verifyingguestidentity,settling fees,and refundingdeposit.Check out•Detaileddescription•Hello,may Iask ifyouneedto checkout Pleasepresent yourroomcardso thatwecanverify youridentityinformation.•Pleasetellmeyourroom numberandcheck-out datesothatwecansettle yourexpenses.We willcalculatethe costbasedonthe numberof daysyou stayedandthetype ofroom.•Doyouneedtorefund thedeposit Ifyouhavenot damagedany hotelitems orviolated regulations,wewillrefund yourdeposit infull.THANKS。