《接待及礼仪英语》课件

PPT coursewarefor Receptionand EtiquetteEnglish目录CONTENTS•Overview of Receipt Etiquette•Business ReceiptEnglish•Life receptionEnglish•Communication skillsin receptionetiquette•Notes onreceipt etiquette•Practical applicationcases of receiptetiquette01Overview ofReceipt EtiquetteDefinitionofReceiptEtiquetteReceipt etiquette refers to the rulesand norms that governthe behaviorofindividuals duringsocial gatheringsand officialcasesIt encompassesthe waysin whichpeople interact,communicate,andpresent themselvesin formalsettingsReception etiquettecovers awide rangeof behaviors,including greetings,introductions,seating arrangements,and gift givingThe importanceofreceiptetiquette•Enhancements personaland professionalimage:Prop etiquettereflectionswell onthe individualand Portraitsthem assomeone whoiswell managedand attentive•Improves communication:Etiquette guaranteesthat communicationis clear,relevant,and effective,leading tobetterrelationships andunderstanding•Events culturalmisunderstandings:Following therules of etiquette helpsto avoidany potentialculturalmisunderstandings oroffers•Buildings trust:Prop etiquettefoster trustand respectamong individuals,leading tobetter businessandpersonal relationshipsReceptionetiquette andcustoms in differentcountriesThe UnitedJapan FranceSaudi ArabiaStatesInthe US,receipt InJapan,there isa InFrance,there isa focusIn SaudiArabia,there areetiquetteis informationstrong emphasison onelegance andstrict rulesgoverningcompared tosome otherhierarchy andrespect formalityGreetings are gender aggregationIt iscountriesGreetings areGreetings areformal,and commonlyformal,and important to hereto thecasual,and gift giving isit isimportanttoadapt togiftgivingis animportant appropriatebehaviorcommon theproper rankand aspectofetiquettebased ongenderprotocol02Business ReceiptEnglishWelcome customersGreencustomers warmand Introduceyourself andyour Assist customers infindingprofessional rolein thecompany theirway aroundthe officeor companyBusiness negotiationUndersta nd Reachconcernscustomer needswith customersonand expectationskey issuesProposesolutionsa nd negoti at etermsof thedealBusiness BanquetArrangeseating andtables Introductionguests andCoordinate medicalserviceaccording toprotocol hostsand ensurethat andensure thesmootheveryone iscompatible runningof theeventFarewell tocustomersThank customersfor theirAssistcustomersin leavingFollow upwith customerstimeand businessthe officeorcompanyafter thevisit to ensure theirsatisfaction03Life receptionEnglishFamily receptionFamilyreception etiquetteIntroducethe basicetiquette offamily reception,including how to greetguests,how toarrange seats,and how to communicatewith guests.Common Englishfor FamilyReceptionProvide commonEnglish expressionsused infamily reception to helplearnerscommunicate better with foreign guests.Restaurant receptionRestaurantReception EtiquetteIntroducethe basicetiquette ofrestaurant reception,including how to bookseats,order meals,andcheck out.Common Englishfor RestaurantReceptionProvide commonEnglish expressionsused inrestaurant receptionto help learners communicatebetterwith foreignguests.Hotel receptionHotel reception etiquetteIntroducethe basicetiquette ofhotel reception,including howto handlecheck-inprocedures,howtouse hotelfacilities,etc.Hotelreceptioncommonly usedEnglishProvide Englishexpressions commonly used inhotel receptionto helplearnerscommunicate betterwith foreignguests.Tourism reception要点一要点二Tourism receptionetiquette Englishcommonlyusedintourism receptionIntroducethe basicetiquette oftourism reception,Provide Englishexpressions commonlyused inincludinghowtoarrange theitinerary,howtodeal tourismreceptiontohelplearnerscommunicatewith unexpected situations,etc.betterwithforeignguests.04Communication skillsin receptionetiquetteListeningskillsActive listeningTheability tofocus onthe speaker,understand theirmessage,and providefeedbackComparisonThe abilityto decodethe message,analyze it,andunderstand theunderlying meaningFeedbackGivingthe speakerfeedback onwhat theyhave said,indicating thatyou understandand recommendtheirmessageExpression skillsSpeakingclearlyUsing clearand conciselanguage,without1jargon ortechnical termsUsingappropriate languageSelectinglanguage thatis suitablefor the2occlusion andaudienceModulating voiceUsingdifferent pitches,volumes,and3speeds toaccommodate differentmeansand emotionsNonverbal communicationskillsBody languagePhysical distanceMaintainingappropriate distancePosture,Facial Expressions,Eyebetween speakersto considerContact,and Gesturesthatdifferent levelsof intelligenceorcommunicate messagesformalityFacialexpressionsExpressing emotionsthrough theface,such assmoking,frying,orraising eyes05Notes onreceipt etiquetteTimeconceptPunctuality TimeplanningIn receptionetiquette,punctuality isAdequate timeplanning should bevery important.Being latenot onlydone beforereception,taking intowastesothers time,but mayalso leaveaccount factorssuch astransportationan impressionof irresponsibility.and weathertoensuretimely arrival.IfArriving earlycan demonstratesincerity encounteringunexpectedsituations,and professionalism.advance noticeshouldbegiven andthereasons explained.Respect privacyRespectingprivacy ModeratecareDuring thereception process,respecting theUnder thepremise ofrespecting privacy,moderateprivacy of the otherparty isessential.Avoid askingcare forthe otherpartys situationcan enhancepersonalquestions anddo notdisseminate mutualunderstanding andtrust.Pay attention topersonal informationof others.Protecting thethe otherpersons work,life,and otheraspects,butprivacy ofoneself andothers isthe foundationfor donot excessivelyinterfere.building goodinterpersonal relationships.Pay attention to detailsPayattentionto details CarefulobservationDetails determinesuccess orfailure,especially inDuring thereception process,carefully observereceptionetiquette.Every detail,from clothing,the otherpersons reactionsand needs,adjustspeech andbehavior toenvironmental decoration,your behaviorand languagein atimely manner,may affectthe effectivenessofthereception.and makethe otherperson feelcomfortable andAttentiontodetailscan demonstraterespected.At thesame time,observation canalsoprofessionalism anddedication.help usbetter understandeach otherand laythefoundation forfurther communication.06Practical applicationcases ofreceiptetiquetteBusiness receptioncasesBusiness meetingHowto properlyintroduceHosting guestsyourselfand makea goodfirstGuidelines for hosting businessimpressionguests,including seatingarrangements,offeringrefreshments,and makingsmallBusiness mealstalkEtiquette for businessmeals,Business cardexchangeincluding tablesettings,Prop etiquettefor exchangingappropriateconversation topics,business cards,including theandhandling businessgiftsimportance ofreading thecardand followingup afterthemeetingLife receptioncasesWeddings GatheringsDinnerparts Cocktailpartsand fuelswith friendsEtiquetteforhostingGuidelines forEtiquetteforManners forandattending dinnerattending CocktailWeddings andfuels,gatherings withparts,including parts,including includingappropriate friends,includinginvitations,seating appropriateattributes,giftgiving,attentiontoothersarrangements,and attributes,mingling andshowing respectopinions,showinggift givingwith guests,and forthe Occasiongrace,and endingmakingsmall talkthe gatheringgracefullyTHANKSTHANK YOUFOR YOURWATCHING。