《沟通技巧英文》课件

PowerPointpresentation oncommunicationskillsin•The importance ofcommunication•Effective communication skills•Cross culturalcommunication目录•Business EnglishCommunication•Addressing communicationbarriers•Practice andCase AnalysisTheimportanceof01communicationWhy iscommunication importantClear communication is essential for effective01collaboration and teamworkIt isessential forbuilding trustand02maintaining relationshipswith colleagues,clients,and otherstakeholdersCommunication skills are essential for career03success andadvancementThe impactof communication in life and workCommunication skills candetermine the01success orfailure ofa projector businessdealTheycan affecthow othersperceive usand02our professionalism02Po orco mm u nic at i o nc a n leadtomisunderstandings,conflicts,and otherchallengesin personaland professionalrelationshipsThebenefits ofimproving communication skillsImproved communicationskills Bettercommunicationskillscancan enhancecareer opportunitiesimprove leadershipabilities andandpromotions teamdynamicsThey canimprove personalandprofessional relationshipsbyreducing misunderstandingsandenhancing trustEffectivecommunication02skillsListening skillsActivelistening EmpathyGivingfull attention to the speaker,Trying tounderstand thespeakersunderstanding andanalyzing theinformation perspective,feelings,and needs,andprovided,and providingfeedback to ensure respondingappropriatelycomprehensionParaphrasing SummarizingRestatingwhat thespeaker has said toSummarizing themain pointsof whattheensure understanding and toshow that you speakerhassaidto demonstratethat youhavelistened carefullyhave graphedthe essayof themessageOral skillsCleardevelopment VoicecontrolSpeaking clearly and distinctively,Using differentvolumes,batches,andensuring thatthe listenercan speedsto emphasizeimportant pointsunderstandevery wordand maintainlistener interestWordchoice Grammarand promotionSelectingprecision andappropriate Usingcorrect grammar and promotionwordsto confirmthe intendedto enhanceclarity andprofessionalismmeaning effectNon verbal communicationskills bodylanguage,legal expressions,eye contact,etc.030102Eye contact04Body languageFacialProximityMaintaining eyecontactUsing post,styles,and expressionswiththespeakerto showmovementsto completeandenhance thespoon messageMirroring thespeakers attention and respectand toStanding orsitting closeexpressionsor usingestablish aconnection with enough to the listenertoappropriate facialthe listenercreate asense ofintelligenceexpressions toand connectionbut notsoaccommodate theintended closeas tomake thelisteneremotions feeluncomfortableCross cultural03communicationThe impactof culturaldifferences oncommunication01Language barrierDifferencesin languageusage andvocabularycan leadto misunderstandingsandcommunication breakdowns02Non verbal cuesBody language,financial expressions,andother nonverbalcuescan havedifferentmeans indifferent cultures03Time orientationDifferencesin timeorientation canaffects ched ul in gand func tional ityi ncommunicationThechallenges ofcross culturalcommunicationHidden assumptions01Assumptions aboutculture andcommunication stylescan leadtomisinterpretation ofmessagesStatus andhierarchy02Different culturalviews onstatus andhierarchy canaffect thewaypeople interactin communicationDecisionmaking process03Styles ofdecision makingcan varyacross cultures,affecting thewayinformation isprocessed anddecisions aremadeHow toimprove cross cultural communicationskillsUnderstandand exami…It isessential tounderstand andexamine theculturaldifferences ofothers toavoid misunderstandingsand conflictsUse open and indirect communicationAdoptingan openandindirectcommunication stylecan helptopromote effectivecrossculturalcommunicationBe awareof non-verbal cupsPayingattentiontonon-verbal cupsand bodylanguage canhelpto better understand themessage beingconveyedAdapt your communication styleItis importantto adaptyour communicationstyle tomatch theotherpersons culturalnorms tofacilitate effectivecommunicationBusiness English04CommunicationEtiquette andRules inBusiness Occasions•Business etiquetteisessentialforeffectivecommunication inEnglish Itinvolvesunderstandingandfollowing therules ofconduct thatpromoteprofessionalism andfoster positiverelationships inbusinesssettings•Respectful language:Use policyand Respectfullanguage tocommunicate withothers Avoidusing offeringorinappropriate languagethat coulddamage yourprofessional imageor offeryour collegesor clients•Body language:Nonverbalcommunication isequally importantMake eyecontact,maintain a professional post,and usefeatures toemphasize yourpoints Avoidingfidgeting ordisplaying othernegative habitsthat coulddistractfrom your message•Timing andsetting:Consider thetiming andsetting ofyourcommunicationAvoiding interruptingothers orspeakingout ofturn Waitfor anappropriate momentto presentyour ideasor askyour questionsTheCharacteristics andUsage ofBusiness English•Formal language:Use aformal andprofessional tonein businessEnglishStick tostandard Englishgrammarandvocabulary,and avoidcolloquialismsor regionaldialogues thatmay bemisinterpreted•Clear and decide:Communicate clearlyanddecideto ensureyourmessageis understandingUse simplelanguageand avoidjargon ortechnical termsthat mightfuse youraudience•Pole language:Use polelanguage toestablish apositive tonein yourcommunication Recognizethecontributions ofothers,express graduation,and avoidsounding conflictingor causative•Documented communication:Document allimportant communicationto ensureaccountability andaccurateinformation exchangeUse emails,memories,or otherofficial channelsto confirmimportant messagesordecisionsBusiness negotiationskills•Listen actively:Effective negotiationrequires activelistening Listencarefullytothe other partys perspective,understand their needs andinterests,and showempathy fortheir position•Negotiation strategies:Have aclear understandingof negotiationstrategies suchas makingoffers,counteroffers,and complicationsto reacha winwin agreementBe preparedto negotiateeffectively whilemaintainingaprofessionaldecade•Communicationskills:Excellent communicationskillsareessentialforsuccessful negotiationUseopenquestions,summarize keypoints,and expressyour ideasclearlyandconfidently tobuild trustand understandingwith theotherparty•Perception techniques:Master Perceptiontechniques suchas logicalreasoning,emotional appearances,andframing argumentsto influencetheotherpartysperspectiveand bringthem toyour sideAddressing05communication barriersIdentifyingcommunication barriersLanguagebarriersunderstanding andobserving differentnative languagesandcultural backgroundsCulturaldifferencesunderstanding andadapting todifferent communicationstylesand culturalnormsLake ofClarityEnsuring thatmessages areclear,consistent,and freeof jargonortechnical languageMismatchedcommunication channelsusingthe appropriatechannels fordifferent typesofcommunicationAddressing internalcommunication barriersRegularteam Clearcommunication Feedbackloops Crossdepartmentalmeetings protocolscollaborationHolding regularteam establishingclear Creatingfeedback loopsto promotingcrossmeetings toshare communicationprotocols solidand corporatedepartmental collaborationinformationand updatestoensureeveryone knowsfeedback fromteam tobreak downsilos andtheirroles andmembers fostera cultureofresponsibilities teamworkAddressingexternal communicationbarriers withcustomers,suppliers,etc.Customer TransparentLanguage Buildingsurveyscommunicatio translationrelationshipsnconducting regularbeing transparentabout providingtranslated investingtime andcustomersurveys toproduct development,materials orhaving staffresources tobuild strongunderstandtheirneedspricing,and otherkey whoare fluentin multiplerelationships withandexpectations decisionslanguages externalstakeholders06Practice andCaseAnalysisSimulation ofactual communicationscenariosSimulate real-life communicationscenarios tohelp studentsbetterunderstandand applycommunicationskills.By simulatingactual communicationscenarios suchas businessmeetings,interviews,andcustomer receptions,students canplay differentroles,experience andpracticecommunication skillsfirsthand,and enhancepractical operationalabilities.Analyze successful and failed communication casesAnalyzesuccessful andfailed communicationcases tohelp studentslearn fromtheir experiencesand lessons.Select representativesuccessfulandfailedcommunicationcases,and throughgroup discussions,role-playing,andother forms,allow studentsto deeplyanalyze thecommunicationskillsand problemsin thecases,summarizesuccessful experiencesand lessonslearned fromfailures.Summary andReflectionSummarize the course contentand guideBefore theend ofthecourse,summarize thestudentsto engagein self reflection andcontent ofthis course,guide studentsto reflectimprovement.on theirgains andshortcomings incommunicationskills,encourage themtopropose improvementsuggestions andnextlearning plans,and promoteselfreflectionandenhancement.THANKS感谢观看。