《旅游情境英语》课件

2023REPORTINGPPT coursewareforTourismSituational English2023•Introduction to English in TourismScenarios目录•Basic knowledgeof English in tourismcontextCATALOGUE•English DialogueSkills inTourismScenarios•Practical Exerciseof English inTourismScenarios•English culturalbackground intourismcontext•Suggestions andStrategies forLearningEnglish inTourism Situations2023REPORTINGPART01Introduction toEnglish in TourismScenariosDefinitionand characteristicsDefinitionTourismSituational Englishrefers to the Englishlanguage used in varioustourism scenarios,includinghotel services,sight seeing,transportation,and entertainmentCharacteristicsItis characterizedby itspracticality,flexibility,and culturalsensitivity,as itmust adaptto differentsituationsand cattotheneeds oftours fromdifferent culturalbackgroundsThe Importanceof LearningEnglishinTourismSituationsCommunicationEnglish isthe mostwidely spokenlanguage in the tourismindustry,allowing toursand serviceproviders tocommunicatemore effectivelyCareerDevelopmentProficient Englishskills canopen upmore jobopportunitiesin the tourism industryCrosscultural UnderstandingLearningEnglishina tourism context canenhanceones understandingof differentcultures andways oflifeApplicationscenarios of Englishintourismcontext第二季度第一季度第三季度第四季度Hotel ServicesSightseeing TransportationEntertainmentCheck in,room Guidesand tourAirport staff,bus Attheme parks,service,conference operatorsneed to drivers,and taxiconcert halls,andservices,and checkbe abletodriversneed tobe teachers,staff needoutrequire communicatewith ableto tobe abletoprofessional Englishtours toprovide communicatewith communicatewithcommunication informationand touriststo ensurea toursin Englishtoinstructions smoothjournal ensurea pleasantexperience2023REPORTINGPART02Basic knowledgeofEnglish intourismcontextCommon TourismVocabularyHotel check-in Hotel check-out:check out0102Reservation Attraction:attraction0304Tour guideTour group0506Common phrasesused intourismDo you need tobook aroom DoWhat scenic spots doyou wanttoyou needa reservationvisit Whatattachments doyouwant tovisitWe providetour guideservices.Do youneed tobook atransferWe offerguided toursservice Doyouneeda transferserviceCommonexpressions intourismThank youvery muchfor Wishingyou apleasantchoosing ourhotel/travel journey!Have apleasureagency.Thank youfor journal!choosing ourhotel/travelagencyAre yousatisfied withour Welcomeback!We lookserviceAre yousatisfied forwardto welcomingyouwith ourservice again2023REPORTINGPART03English DialogueSkillsin TourismScenariosDialoguerelated toairports andflightsAirport welcomeincludinghow tomake initialcontact withtourists,providing assistanceinluggage check-in,security checks,and otheraspects.Ticket andflight informationinquiryTeach howto assisttourists inchecking flightstatus,handling proceduressuchas changingor refundingtickets.Airport Broadcastingand NotificationEnablelearners to understand thecontent ofairport broadcastingand conveyitcorrectly to tourists.Dialogue onHotel andAccommodationHotel bookingand check-inincluding howto assisttourists inbooking hotels,handling check-inprocedures,and resolvingissues during the check-in process.Hotel Servicesand FacilitiesIntroducethe variousservices providedby thehotel,such asdining,fitness,conference rooms,etc.,as wellas howto recommendand booktotourists.Check outand complainthandlingTeach howto assisttourists inchecking outprocedures,as wellas howtohandle touristscomplaints andsuggestions.Dialogue onSightseeing andTourist AttractionsAttractionrecommendation andintroductionBased onthe interestsand needsof tourists,recommend suitableattractions andactivities,and providedetailedintroductions.Tour guideservices andarrangementsTeach howto assisttourists inarranging privatetour guides,charter cars,and otherservices,as wellashow tosolve problemsduringthetour process.Cultural differencesand etiquetteIntroducecultural differencesand tourismetiquette indifferent countriesand regions to avoidinconveniencecaused bycultural conflicts.2023REPORTINGPART04Practical ExerciseofEnglish inTourismScenariosAirport clearancedrillSummaryMaster theairport clearanceprocessDetailed descriptionUnderstand the basicprocess ofairport customsclearance,includingpassport inspection,luggage check-in,security checks,andcommunication skillswith airportstaff.Hotelcheck-in drillSummaryFamiliarwith thehotel check-in processDetaileddescriptionLearn thesteps ofhotel check-in,including frontdesk reception,room selection,registrationprocedures,and keycommunication pointswith hotelservice personnel.Scenic spotsighting drillSummaryMasteringScenic AreaTour SkillsDetaileddescriptionUnderstand howto travelwithin thescenic area,including ticketpurchasing,tour guideexplanations,scenicspotvisits,and communicationwith tourguidesand othertourists.2023REPORTINGPART05English culturalbackgroundintourism contextTourismCulture inWestern CountiesCulturalHeritage OutdoorActivities FoodCultureWestern countrieshave awealth Western tours preferoutdoor Westernfood cultureis diverse,of culturalheritage,including activitiessuch asstacking,featuring arange ofcuisines fromurbanbuildings,artworks,and camping,and skiingIts importantdifferent regionsRestaurants andhistoricalsites Tourismin theseto understandtheir preferencesfood marketsare populartouristcounties ofteninvolves andprovide appropriatetourism attractionsrevolutionsaround visitingthese servicesculturalattractionsDifferences intourism culturebetween Chinaandthe WestTravelStyles01Chinese tourstend totravel inlarge groups,bothwith familyor friends,while Westerntours are morelike totravel independentlyor insmall groupsSightseeingInterests02Chinese touristsare moreinterested invisitingscientific spotsand historicalsites,while Westerntouristsare moreinterested inexperiencing localcultureand foodConsumerBehavior03Chinese tourstend tofocus onshopping,whileWestern toursaremoreinterested inactivities andexperiencesMethodsand techniquesfor improvingcrosscultural communicationskillsLanguage SkillsCultural AwarenessCommunicationSkillsIts essentialto havea basicIts important tounderstandthe Effectivecommunication skillsunderstandingofEnglishcultural differencesbetween includebeing polite,attentive,language skills,including ChinaandtheWest,including andopen Itsimportanttobelistening,speaking,reading,and values,beliefs,and socialnorms patientand understandingwhenwriting Thiswill helpyou Thiswill helpyou avoidcultural dealingwith differentcommunicatemore effectivelymisunderstandings andimprove communicationstyles andwithWesterntourscommunication culturalbackgrounds2023REPORTINGPART06Suggestions andStrategiesforLearning EnglishinTourism SituationsRecommendedlearning resourcesTextbooksOnline coursesChoosetextbooks thatfocus ontourism EnglishTake onlinecourses thatare designedfor tourismandinclude practicaldialogues andscenarios Englishlearning,which mayinclude videos,interactive exercises,and virtualsimulationsTravel guidesPodcastsRead travelguides ortourism relatedmaterials inListen totourism relatedpodcasts toimprove yourEnglishto familiarizeyourself withthe languagelistening comprehension and exposureto Englishused in thetourism industryusedinthe industryLearningmethods andskillsListening andReading andGrammar andRoleplayingspeaking writingvocabularyPractice roleplaying Focuson improvingDevelop yourLearn andreview theexercisesto simulateyour listeningreading and writing grammarrules andreallife tourismcomprehensionandskills byreading vocabularyspecific toscenariosand speakingskills bytourism relatedthetourismindustryimprove yourability activelyparticipating materialsandwritingto enhanceyourto communicatein conversationsand practiceessays orlanguage proficiencyeffectivelyin Englishlanguage exchangeemails relatedtoactivities tourismscenariosPractice andapplication suggestions030102Language04TravelexchangeWork or insight VolunteerworkParticipate inlanguageTake theopportunity toexchangeactivities withtraveltoEnglishspeakingcountries orregionstoSeek workorinsightnative Englishspeakers toVolunteer fortourism relatedimmerseyourself inthe opportunitiesinthetourism improveyour fluencyand eventsor organizationstolanguage environmentand industryto gainpractical promotiongain exposureto theputyour Englishskills intoexperience andimprove languageusedinthe industrypracticeyour Englishproficiency andcontribution tothecommunity2023REPORTINGTHANKS感谢观看。