《跨文化商务沟通》第三章-跨文化非语言沟通课后练习

《跨文化商务沟通》第三章跨文化非语言沟通课后练习

一、单项选择题共题

9、1The studyof peoplesperception anduse ofspace.A.gestureB.kinesicsC.expressionD.proxemics参考答案D、2Facial expressionsare importantin humancommunication,and sometimesit couldbemisunderstood asthein culturalbackground.A.conversations・B activitiesC.negotiations、3The extendeddistance demonstratesesteem anddeference.thoughtpersonal possibility参考答案personal、4Looking at a personattentively mighttroubles inAsian countries.causecross sideways参考答案cause、5Asian cultureis minimalistwhen itcomes todistance.Personalcause cross参考答案personal、6Lookingmight meanone scoldness andsuperciliousness.causecross sideways参考答案sideways、7A simpleeye gesturemight beinterpreted ina varietyof meaningcultures.cause crosssideways参考答案cross、〃〃8The OKsign is alright in China andAmerica,yet oneshould aware of theof misunderstanding.thought secretpossibility参考答案possibility、9One shouldawareofthis situation:don tdisturb aperson lostin.thoughtsecret possibility参考答案thought、10Private spacerefers to the space that people have for theiractivities.communication ownintimate参考答案own、11There arefour typesof distanceshere:distance,personal distance,socialdistance,and publicdistance.communication ownintimate参考答案intimate、12Westerners valuemore thanthe Chinesein interculturalcommunication.Personal causecross参考答案personal

五、案例分析题可用中文答题共题

1、1How CanYou StillSmile Peteris thegeneral managerof anAmerican companyinChina.Recently,Chen Jun,one ofthe Chinesemanagers madea mistakeat workthat requireda lotofeffort tofix.Chen Junwas veryupset aboutwhat hadhappened,and cameto Petersoffice to/zmake aformal apology.Peter.Fve beenfeeling veryupset aboutthe troubleFve causedto thecompany.Im hereto apologizefor mymistake.I amterribly sorryabout itand Iwant youto knowthatit willnever happen again/Chen Junsaid,looking atPeter withthe smilehe hadbeen wearingsincehe walkedinto theoffice.Peter foundit hardto acceptthe apology.He lookedat ChenJun,and asked,“Are yousure”Yes,Im verysorry andI promisethis wonthappenagain/Jun Chensaid,with asmile evenbroader thanbefore.Tm sorryI justcant takeyour apology.You dontlooksorry atall!”Peter saidangrily.Chen Junsface turnedvery red.He didnot in the leastexpect Petertotake itnegatively.He wasdesperate tomake himselfunderstood.Peter/he managedto smileagain.Trust me,no onecan feelany sorrierthan Ido aboutit.Peter wasalmost furiousby now,问题分析陈军向彼得道歉中出现的问题“If yourethat sorry,how canyou stillsmile ChenJun参考答案陈军在和彼得沟通的过程中，注意到了用言语道歉，但是其非言语表现并不到位这体现在以下方面首先，到彼得的办公室道歉不应当微笑，微笑意味着自我原谅；其次，在彼得回应之后，陈军笑得更加灿烂，对自己的过失更是没什么大事儿的感觉；第三，后来直接采用了有挑衅意味的语言，我的歉意已经无人可及，以至于使彼得最终勃然大怒究其原因，陈军一是缺少真诚的态度，二是不了解西方人道歉的姿态D.differences参考答案D、3Private spacerefers to thethat peoplehave fortheir own activities.A.groundB.roomC.bedroomD.space参考答案D、4The process by whichnonverbal behaviors are used,either singlyor incombinationwith verbalbehaviors,intheexchange andinterpretation ofmessages ina givensituationor context.A.verbal communicationB.nonverbal communicationC.posture communicationD.face-to-face communication、5The nonverbalbehavior relatedtothemovement ofthe bodyor partof thebody.A.proxemicsB.complementC.kinesicsD.mannerism参考答案c、6It meansthat nonverbalbehavior cansupport,but couldnot replacethe verbalmessagein communication.A.complementingB.substitutingC.communicationD.negotiating参考答案A

7、It referstothespacethatpeoplehavefortheirownactivities.A.personal territoryB.personal freedomC.public spaceD.public environment参考答案A、8Nonverbal communicationis theprocessbywhichbehaviorsareused.A.verbalB.nonverbalC.gestureD.posture参考答案B、9Posture oftengoes unnoticedto manypeople,owing tothe varietyof cultures.A.manyB.changeableC.differencesD.variables参考答案C

二、判断题共题

10、1Nonverbal codesplay animportant partin communicationor interculturalcommunication.对错参考答案正确、2A simpleeye gesturemight beinterpreted ina diversityof meaningsacrosscultures.对错参考答案正确、3How closelypeople positionthemselves toone anotherduring adiscussion ortalkcannot communicatewhat typeof relationshipexists betweenthem.对错参考答案正确、4The British,like Americans,believe thatlooking someonedirectly inthe eyeisamark ofrudenessuntil amore intimaterelationship isestablished.对错参考答案错误、5Postures sendsame messagesto allpeople inthe world.对错误、6Nonverbal behavioris significantbecause itspontaneously reflectsthe subconsciousness.对错参考答案正确、7As manymovements arecarried outatasubconscious orat leastlow-awareness level,kinesic movementscarry asignificant riskof beingmisinterpreted inan interculturalcommunicationsituation.对错参考答案正确、8We putthe indexfinger andmid-finger apartwith palmagainst thereceiver tomean〃〃0K,which wasfirst usedby WinstonChurchill.对错参考答案错误、9Personal territorycan belarge orsmall,which ismuch relatedto certainelements suchasplace,sex,age andcharacter.对错参考答案正确、10Eyes lookingsideways canshow onescoldness andsuperciliousness.It isimpolite tomoveyour headside toside whileyou arecommunicating withpeople,e.g.in Indiaor Pakistan.对错误

三、简答题共题

2、简单阐释非言语沟通的跨文化差别1参考答案非言语沟通的跨文化差别表现在以下方面体式语的差别和距离感的差异体式语的差异表现在面部表情、手势、身姿、眼神交汇等维度，同样的体式在不同文化中有不同的默认诠释距离感的差别主要体现在西方人默认的私人空间较大，亚洲人默认的私人空间较小、怎样对待跨文化^言语沟通的差别？2参考答案首先，跨文化非言语沟通的差别客观存在，需要面对；其次，必须站在民族平等的基本立场上理解不同的非言语沟沟通的表达形式；最后，在跨文化活动中，需要不断学习和积累不同文化非言语沟通的知识，避免误解，成功地开展商务活动

四、选词填空题共题

12、1Shrugging shoulderscan expressthat oneis indifferent,powerless,or havingno toconceal.thought secretpossibility参考答案secret、2There aresix functionsof nonverbalin general:accenting,complementing,contradicting,regulating,repeating andsubstituting.communication ownintimate参考答案communication。