20xx年商务英语初级写作指导：道歉与解释

年商务英语初级写作指导致歉20xx与说明年商务英语初级写作指导致歉与说明20xxlAppologyDear Mr./Ms,We aresorry wecannot sendyou immediatelythecatalogue andprice listfor whichyou askedin yourletterof March

10.Supplies areexpected fromthe printersintwo weeksand assoon aswe receivethem,we willsendyou acopy.Yours faithfully致歉敬重的先生/小姐，对三月十日来信所要书目和价格单，很愧疚不能立即寄去印刷商两周后供货，一旦收到，我们将给您寄去一份您真诚的2ExplanationDear Mr./Ms,I wasvery concernedwhen Ireceived yourletter ofyesterdaycomplaining thatthe centralheating systeminyour newhouse hadnot beencompleted bythe datepromised.On referringto ourearlier correspondence,!findthat Ihad mistakenthe datefor completion.The faultisentirely mineand Ideeply regretthat itshould haveoccurred.I realizethe inconvenienceour oversightmust becausingyou andwill doeverything possibleto avoidanyfurther delay.I havealready giveninstructions forthework tohave priorityand theengineers workingon thejobto beplaced onovertime.These arrangementsshouldsee theinstallation completedby nextweekend.Yours faithfully说明敬重的先生/小姐，昨天收到你的来信，埋怨你新家的中心加热系统未按规定时间装好，对此我特殊关怀参考较早的通信，我发觉我搞错了完成日期错误完全是我的，对此我特殊愧疚相识到我们的疏忽给你造成的不便，我们将全力以赴避开再耽搁我已指示这项工作优先做并让工程人员加班这样支配会于下周完成安装你真诚的。