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预定部平常用语
1.May Ihave the room type,please/What kindof roomwould you like toreserve请问需要预订哪一类型的房间？
2.What kindof roomdo youhave请问贵酒店有什么房间类型？
3.We havestandard,superior,deluxe,executive rooms.There is also onepresidentialsuite aswell.Furthermore,we have a floorof non-smoking rooms,andwe alsohave someconnecting rooms.我们酒店有原则房，高级房，豪华房，行政房除此之外尚有总统套房并且我们酒店还设有不吸烟楼层及连通房
4.How about your hotels location请问贵酒店位于哪里？
5.Well,our hotellocated inhoujie town,Dongguan City.The CrownPrince hotelisonly30minutes fromDongguan,45minutes fromShenzhen airportand15minutesto ChangPing railwaystation,by car.我们酒店位于东莞市厚街镇本酒店离东莞分钟车程，到深圳机场分钟,到3045常平火车站只需钟车程15请问贵酒店是几星级日勺？
6.What sthe levelof your hotel
7.Our hotelisafive-star hotel.本酒店是五星级的酒店
8..How aboutyour hotels facilities请问贵酒店有什么设施？
9.We havefour kindsof restaurant,lobby bar,conference room,health center,swimming pool,shop princeand KTVequipment•o本酒店有四种类型餐馆，大堂吧，会议室，健身会所，游泳池,商场及设施KTV请
10.Which dateswould youlike tobook Whenwill youcheck in and checkout问您需要订哪一天？什么时候入住及退房？
11.How longwill youstay in our hotel请问您打算逗留多长时间？
12.Does your hotel havepick-up service请问贵酒店有接车服务吗？
13.Yes,please contactthe conciergefor details•有的，具体内容请联系礼宾台
14.Can Iget harbour viewin yourhotel我可以看到海景吗？
15.I am sorry,you cant.But youcan have a niceview of a largepool surroundedbybeautiful landscaping.很抱歉，不可以但您可以看到周边美丽的泳池景
16.What isyourhotels websiteand emailaddress请问贵酒店日勺网址及邮址？
17.Our hotelswebsite isxxxx andour emailaddress isxxxx.To reservea roomor.我们酒店的网址是而我们的邮址是预订房间或有任何give feedbackto usxxx xxx建议可与我们联系
18.Your reservationis temporaryand itwill becancelled if you dont arrivebefore6p.m.on thatday.您的预订是临时时,如果那天下午点前不到，我们将会取消您的预订
619.I amsorry,no elitroom isavailable./All roomsare unavailable.很抱歉，提供不了雅致客房/所有房间都订满了
20.Does yourcompany havecontract withourhotel请问贵公司与我们酒店有合同吗？
21.Can Ireconfirm the reservation Asuperior room,for Mr.Smith on the20thOct.My nameis XX,ifyouhave anyquestions pleasefeel free to contact us.Thank youfor calling.Bye-bye!我可以再确认您的预订吗？史密夫先生，月台日预订壹间高级房我的名字1020如有任何疑问请与我们联系谢谢您的来电再会!XX史密夫先生，麻烦请您稍等
22.Please hold on for a moment,Mr Smith.
23.May Ihave your name,please请问您贵姓？
24.I amsorry Ibeg yourpardon.不好意思，麻烦请反复一遍
25..Would youplease speakmore slowly不好意思，麻烦请说慢一点？不好意思，我不大懂您的意思
26.I amsorry,I didnt catchwhat youmean t.
27.I would like totalk tosomeone incharge.我想找您们的负责人
28..He hasnot comeback yet.他还没回来
29.She isinaconference now.她正在开会
30.Would youlike tocall backlater麻烦请您稍后再拨
31.Thank youfor waiting.让您久等了
32.I,m notsure,sorry.不好意思，我不能拟定
33.Are youfollowing me,Sir请问听懂我说吗，先生？
34.Could youexplain thata bitmore请您解释多一点好吗
35..Could youput thatmore simply请您具体一点好吗？
36.Could youhold theline,please I11check ourroom availabilitiesfor thosedays.麻烦请您稍等，我们查询那段时间的房态
37.What timedo youexpect toarrive,Sir请问大概什么时候到酒店，先生？
38..May Irequest alate checkin我想规定晚些到店入住，可以吗？
39.Certainly,we11hold theroom untilyou arrive.固然可以，我们将为您保存房间直到您的到来
40.r d like toconfirm your reservation.我想确认您的预订
41.Could youholdonforamoment please I Hcheck ourreservation record.麻烦请您稍等，让我查询我们的预订纪录
42.Does itinclude breakfast涉及早餐吗？
43.The taxand breakfastare alsoincluded.税及早餐也涉及在内
44.We havea specialfamily packageplan我们目前开始新推出一种优惠套餐
45.We11have tocharge youRMB100extra foran additionalbed.如需加床，我们将会收取人民币元
1046.What timewill the guest bearriving客人大概什么达到酒店？
47..Your roomis confirmedfor thatday.那天您勺房间已拟定H
48.I,d like to extendit fortwo morenights untilthe9th.我想延住多两天，直到号
949..We’11extend your reservation for you.我们将会延住您时预订
50.I,11arrive oneday early.Is thatOK我那天早点到，可以吗？
51.We havechanged ourschedule,please amendour bookingtill nextweek.我们的行程有变动，请更改我们的预订到下星期
52.I,dliketo cancel a reservation.我想取消一种预订
53.I,m afraidwe haveno recordof areservation underthis name.不好意思，恐怕我们没有这个名字记录时预订
54.Which travelagent didyou gothrough tomake thisreservation.请问您是通过哪间旅行社来做这个预订时？
55..Is thisa newreservation ora confirmationcall请问这个电话是新的预订，还是确认预订？I
56.We’11send aconfirmation toyou soon.我们稍后传确认书给您
57.Should youhave anyquestions,please donot hesitateto contact us.如有任何疑问请随时与我们联系
58.Please feelfreetocontactusif we can beof furtherassistance.如需进一步理解，请随时与我们联系
59..Just aminute,pleaseI11check ourbooking situation.麻烦请您稍等，我需要查询我们的房态
60.Sorry,there isno recordinourlist.很抱歉，我们日勺名单上没有此记录
61.Would youhold theline pleaseI mustpick upanother call.麻烦请您稍等，我需要接听另壹个电话
62..Have youmade areservation请问已经作了预订吗？
63.r msorry tohave takenup yourtime.不好意思占用您的时间I
64.Perhaps youhaveacheaper room或许您们尚有更便宜日勺房间吧？
65..Sorry,the quotedrate islowest.不好意思，这个报价已经是最低了
66.Do youhaveatransfer servicefrom airportto hotelfree ofcharge请问贵酒店有无免费接机服务？
67.Please informtheguestto checkin before6p.m.请告知客人在下午点前到本酒店办理入住手续
668.The roomis spaciousand cosy,1m sureyou willenjoy yourself.房间既宽阔又舒服，我肯定您会过得快乐
69..Sorry,I cant findyournameon thearrival list.不好意思,我在预期达到的名单上找不到您日勺名字
70.May Irecommend deluxesuite It,s moreluxurious andcomfortable.我向您推荐豪华套房，更豪华更舒服日勺
71.I willget someonewho canspeak Englishwell totalk toyou.我会找壹位英语较好日勺同事跟您说
72.How manypeople arethere inyour party与您同行有多少人？
73.Just amoment,please.I11check theavailability foryou.麻烦请您稍等，我查询能否可以提供应您
74.Who isthe reservation for请问是哪壹位客人的预订？I没有任何
75..The hotelis fullybooked,would youlike meto placeyou ona waitinglist.房间可以提供，我们可觉得您安排后补名单
76.I,msorry.We haveno recordofareservationforthat date.很抱歉，我们没有那天预订日勺记录请问什么时候作的|预订？
77.When wasthereservationmade
78.Do youremember thename ofthe clerkwho acceptedyourreservation请问您记得那壹位职工为您作欧预订吗？I
79.We willhold your booking until6p.m.without aguarantee.没有任何担保，我们只可觉得您保存到下午点钟
680.Would youliketo guarantee yourroom forlate arrival因您较晚入住，您可觉得您的预订作个担保吗？
81.How wouldyouliketoguaranteeyourreservation请问您以什么方式为您的预订作担保？
82.This isthe peakseason..Im very sorry,but couldyou callus againlater Wemay have因这是旺季，非常抱歉，但是请您迟些再打电话过来好吗？也许some cancellations.会有人取消预订可以提供您的|信用卡作担保
83.May Itake your credit cardfor theguarantee吗？
84.Let merepeat yourreservation toensure itis correct.让我为您反复一下您日勺预订以保证无误
85..We willnote downyour requestand ifpossible,we willreserve itforyou.我们将会记录您的规定，如果可以，我们会为您预订
86.r msorry,we dont haveconnecting superiorrooms,but deluxerooms.很抱歉，我们没有商级连通房，只有豪华连通房
87.If yourequire anyhelp pleasekeep meinformed.如需任何协助，请随时与我们联系
88.It arrivaltime isnot stateda reservedroom will be helduntil6p.m.如果抵店时间未明确告知，所订的房间将保存至当天下午6:
00.
89.To guaranteeyourbooking,please adviseus ofyourcreditcart numberand.为了保证您的订房，请将您的信用卡号及有效期限告知dated ofvalid advancein I我们，或预付壹晚的房租作订金
90.With outguaranteed reservation,we canonly hold theroomto6p.m”If youmakea guaranteed reservation,wecanholdtheroom overnight.Would youlike tomakea guaranteedreservation bycredit card非担保的预订只能保存到当天下午点若您作了担保预订，我们就可以整夜为6您保存房间，您乐意提供信用卡作担保吗？
91.Mr.Smith,you vemade aguaranteedreservation at theHotel.If youcan tarriveas scheduled,please informus before6p.m.ontheexpected day.Thank youforcalling andwe lookforward toseeing you.史密夫先生，您已在酒店办理了担保预订，倘若您不能如期达到，请务必在入住当天时下午点前告知我们，感谢您的来电，我们期待届时与您会面6请问房价具有早餐吗？
92.Does theprice includebreakfast
93.We11amend yourreservation atyou request.我们将会按您日勺规定作相应日勺更改.我想更改/取消预订
94.I,dliketo change/cancelareservation
95.The reservedroom willbe heldtill18:00on arrivalunless acash orcredit cardguaranteeis made.所预订口勺房间保存至当天的点，除用钞票或信用卡担保外
696.For guaranteedreservation,one nightroom rentalwillbecharged forcancellationor noshow.已作担保的预订，如当天取消或没入住，本酒店将会收取当天的壹晚房费
97.We havefree shuttlebus toDongguan trainstation,.For furtherinformation pleasecontactthe concierge.本酒店有免费车到东莞车站，具体内容，可拨打礼宾台联系
98.Thank youfor yourreservationatHAIYATT Hotel.If youhave anyquestions orchangesaboutyourreservation pleasecontactusas soonas possible.感谢您预订海悦酒店，如有任何疑问或需作任何更改请与尽快与我们联系
99.r11arrive late,but pleasekeep myreservation.我将会较晚到本酒店，但请为我保存预订
100.I,m afraidwe haveno superiorroom available.Would youmind deluxeroominstead恐怕我们提供不了高级房，豪华房可以吗？.对您导致不便，请见谅
101.We areverysorryfor theinconvenience。
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