Case-Study-CTTS---Milestone-01-Scope-Definition-So

□MILESTONE1-SCOPE DEFINITIONSOLUTIONRequest forSystem ServicesTh.student.shoul.hav.identifie.severa.problem.an.ma.hav.presente.the.i.lis.format.Som.ma.provid.genera.description.o.problem.whil.other.ma.g.t.th.extr.effor.o.givin.concret.examples.Th.sampl.RS.provide.her.represent..c.a.thos.foun.i.th.firs.colum.o.th.proble.statemen.matrix.Yo.migh.stres.tth.studenttha.ofte.use.expectation.ar.simpLstateJ.tenn.o^ne.s ysteAha.works.Ho wever.som.user,ha v.ver.specifijdea.o.expectation,o.wha.sof twar.an.technologie.wil.b.used.Th.importan.thin./.tha.th.system,analys.shouL liste.tunderstan.th.user.envisione.ne.system.withou.commenting.eve.LLseem.ridiculou.o.pre matur.a.th.time.H ProblemStatement MatrixStudent.shoul.tr.t.identif.problem.an.als.opportunitie.tha.wer.mentione.i.th.narrative.I.i.possibl.the.migh.hav.identifie.differen.one.an.hav.state.completel.differen.value.fo.eac.o.th.cells.Ther.i.mor.tha.on.righ.answe.i.system.analysis.Ther.i.als.mor.tha.on.wron.answer.Student.shouLb.abl.t.defen.thei.answer,wit.specifi.statement.fro.th.cas.stud.exhibits.Lthi.mileston.enoug.informatio.wa.provide.t.b.abl.t.quantif.som.bu.no.aLannua.benefits.Th.for.tha.follow.illustrate.on.possibLsolution..problems.opportunities.scope.an.othe.issue.grow.an.ca.b.refined.REQUEST FORINFORMATIONf.____j6onsultinaSYSTEM SERVICES・-.Jf---—・•一•一.一•—-——＞一--_・一•一j932DATE OFREQUEST SERVICE REQUESTED FORORGANIZATION03/15/2006Coastline SystemsConsultingTYPE OFSERVICEREQUESTED:口口Existing ApplicationEnhancementInformation StrategyPlanning口口Existing ApplicationMaintenance problemfixBusiness ProcessAnalysis andRedesign口0New ApplicationDevelopment NotSure口Other pleasespecify_______________SUBMITTED BYkey usercontact EXECUTIVESPONSOR fundingauthorityName AnnaKelly NamePeter CharlesTitleAnalyst/Programmer TitlePresidentOffice OfficePhone ext.14Phoneext.5BRIEF STATEMENTOF PROBLEM,OPPORTUNITY,OR DIRECTIVEattachadditionaldocumentation asnecessaryThe currentpractices fortracking clientconfiguration informationand hardwarecomponents arenotworking well.Technicians goingout tohandle theservice callsoften faceincompleteinformation.There isalso aneed foran Internetapplication thatwould allowclients tosubmitservice requests and techniciansto enternotes of their workon thoserequests.The proposalhasan opportunityto providebetter serviceto usersalong withreduced costsand betterinformationto bothIT personneland management.BRIEF STATEMENTOF EXPECTEDSOLUTIONThe proposedClient TechnologyTracking Systemwill trackthe componentsand configurationinformationfor eachpiece ofequipment foreach client.Component informationwill includepurchasedate totrack warrantyperiods.Configuration informationwill bevery flexibleto handleallthe kindsof informationthat needsto betracked.An Internet-based portionofthesystem willallowclients tosubmit servicerequestsandconsultants toenter worknotes tprovide ahistoryfor eachclient.口ACTION ITOffice UseOnly0Feasibility assessmentapproved Feasibilityassessmentwaived Assignedto AnnaKelly________Approved Budget$____________口口Request delayedRequest StartDate ASAPDeadline6monthsrejected AuthorizedSignatures:Backlogged untildate:______________Reason:_______________________姓切CfiarksProject ExecutiveSponsor。