跨文化交际案例分析

Case1:She HasThree HandsInthe followingscenario,a Chinesedoctor,a patientand aphysiotherapistinteract..femal.neurologis.fro.Beijin.wa.workin.o..researc.projec.i..Toront.hospitaLSh.share..smal.offic.wit..youn.Canadia.maLfro..larg.family,wh.love.peanu.butter.H.wa.s.fon.o.peantLbutte.tha.h.kep.Ja.i.th.office.On.da.h.cam.int.th.offic.an.exclaimed.^Wh.too.m.peanu.butter.Bu.th.Chines.woma.immediateLfel.accused.Afte.all.ther.wer.onl.tw.o.the.i.th.office.Sh.wa.deepl.distressed.bu.tru.t.he.learne.cultura.behavio.o.neve.showin.ange.i.public.sh.sai.nothing.Late.tha.da.sh.wa.workin.i..roo.wher.th.physiotherapis.wa.treatin..patien.wh.suffere.paralysi.o.hi.leg.an.arm.fro..motorcycLaccident.Th.physiotherapis.move.on.o.th.patient.leg.i..wa.tha.cause.hi.pain.“Ouch!”he cried.“Oh..didn dthajsai.th.physiotherapist.uLwa.tha.docto.ove.there,.an.h.pointe.t.th.Chines.woman.“How couldshe havedone itsince sheson theother sideof theroom”the patientpointed out.“Ah,she hasthree hands.the physiotherapistreplied.one.an.the.sai.t.th.physiotherapist.I’.ver.upse.b.wha.yo.said..Th.physiotherapis.wa.take.aback.“Wha.ha..said.^Yo.sai..ha.thre.hands,.th.Chines.docto.finall.choked.“Yo.thin.,too.th.peanu.butter.Answer thefollowing questions:（分）

1.How doyou understand the phrase“to havethree hands”3（分）

2.What causedtheir communicationconflicts7Case1:..Thi.cas.ca.reflec.th.differen.communicatio.style.betwee.Chines.an.Canadians.Lwester.cultures.communicatio.i.th.mean.o.transmittin.ideas.Wester.peopl.usualLcommunicat.directl.wit.eac.other.Tha.i.wh.th.Canadia.i.thi.cas.say.wha.i.i.hi.min.directl.i.fron.o.th.Chines.woma.withou.hidin.anythin g上・etwee.th.communicators.Chines.peopl.vie.communicatio.a..proces.wher.al.partie.ar.searchin.t.develo.an.maintai..socia.relationship.S.th.Chines.woma.i.thi.cas.trie.no.t.argu.wit.th.Canadia.fac.t.fac.t.kee.the“harmoniou.relationship“betwee.them.Case2:Left in the ColdKatherin.cam.t.Beijin.i.l

99.an.foun..jo.a.a.Englis.teache.i..foreig.languag.institute.Soo.afte.he.classe.bega.sh.foun.tha.he.student.showe.n.interes.i.he.teachin.style.QuiL.fe.o.the.avoide.attendin.he.class.Sh.wa.feelin.quit.upse.an.discourage.s.sh.decide.t.as.th.Director.Prof.Wan.fo.help.Prof.Wan.reviewe.hi.timetabi.an.suggeste.the.mee.a.te.ocloc.o.Thursda.morning.Whe.Thursda.came.Katherin.arrive.a.Prof.Wang’.offic.a.th.exactl.te.o■Answer thefollowing questions:

1.How wouldyou explainthe Directorsbehavior towardKathrine分）（

52.How wouldyou makethe Directorunderstand whyKatherine felt（分）frustrated andangry5Case2:CommentThi.i..typica.cultura.clas.betwee.Chines.an.Westerners.Ther.i..grea.differenc.i.th.concep.o.appointmen.an.it.behavio.patter.i.differen.cultures.TAmericans.a.appointmen.i..confirmatio.t.mee.a..precis.time.La.appointmen.i.scheduled.bot.partie.shoul.respec.th.appointmen.time.Fo.example.i..professo.make.a.appointmen.wit..studen.a..certai.time.i.shoul.no.b.interrupte.b.othe.thing.o.people.I.addition.Westerner.ar.goo.timekeepers.the.adher.strictl.

1.schedules.However.Chines.vie.appointment.i..mor.flexibl.manner.The.ar.mor.casua.abou.commitments.Thi.differenc.i.attitude.towar.appointmen.wa.th.roo.o.Katherine’.unhappiness.Sine.th.Directo.mad.a.te.acloc.appointment.h.shoul.hav.trie.t.avoi.an.interruption.However.whe.Katustrate.an.angry.Case3:Personal SpaceMar.ha.recentl.move.fro.Denmar.t.Sydne.t.wor.a..salesperso.fo..larg.Australia.company.Afte.thre.weeks.h.wa.invite.t.joi..loca.club.Durin.th.firs.fe.week.a.th.club.Mar.wouLeithe.stan.i.th.corne.talkin.wit.someon.o.si.o..sof.listenin.t.othe.peopl.tal.an.chat.A.tim.wen.by.h.cam.t.kno.mos.o.th.clu.member.an.seeme.t.enjo.talkin.wit.them.On.day.a.a.evenin.part.on.o.th.femal.member.approache.him.Mar.immediateLshowe.hi.interes.b.talkin.abou.th.atmospher.o.th.party.A.first.th.conversatio.betwee.the.seeme.t.g.quit.smoothly.bu.a.i.progresse.th.lad.seeme.t.ste.furthe.an.furthe.awa.fro.Mar.a.h.ha.bee.graduall.movin.close.t.her.Th.lad.obviousl.seeme.uncomfortable.A.Mar.wa.abou.t.as.he.question.regardin.Australia.socia.customs.anothe.ma.standin.nearb.directe..glanc.towar.th.lady.Sh.excuse.hersel.an.wen.t.tal.wit.tha.man.leavin.Mar.standin.alon.an.wonderin.wh.thei.conversatio.ha.com.t.suc..sudde.stop.Answer thefollowing question（分）l.Wh.di.tha.woma.suddenl.sto.talkin.wit.Mar.an.turne.t.anothe.man.10Case3Thi.i..typica.cas.o.misunderstandin.cause.b.differen.perception.abu.bod.distance.fferen.circumstances.an.differen.cultures.LDenmark.a..forma.event.th.intimat.spac.i.usuall.betwee.

2.t.

3.centimeters.whil.i.Australi.sue.a.occasio.require..bod.distanc.o.

4.t.

5.centimeters.Therefor.whe..Dan.talk.wit.a.Australian.th.proble.arises.th.Dan.i.accustome.L.clos.distanc.whil.th.Australia.

1.comfortabl.wit..grea.distance.Lthi.case.Mark.b.tryin.t.establis.hi.norma.intimat.space.infringe.o.th.Australia.lady,.space.Becaus.o.this.sh.fel.somewha.threatene.an.los.he.sens.o.comfort.A.tha.moment.th.nearb.ma.offere.he.th.opportunit.t.excus.hersestralians.th.encounte.migh.hav.bee.totall.different.Case4L.Ming..maLChines.graduat.student.studie.i.th.Unite.States.H.share..roo.wit.hi.America.classmat.Ton.i..residenc.hall.A.th.ver.beginning.L.Min.foun.i.eas.an.enjoyabl.t.ge.alon.wit.Tony.fo.h.wa.a.open-minde.perso.an.sometime.h.coul.giv.L.Min.quit..lo.o.helpfu.advice.Bu.later.L.Min.fel.i.reall.har.t.d.th.rea.effectiv.communication.Fo.example:On.da.Ton.wen.int.th.bathroo.an.complete!.shave.hi.head.L.Min.easi

1.discovere.thi.fac.whe.h.himsel.visite.th.bathroo.an.sa.th.hai.everywhere.H.returne.t.hi.roo.an.sai.t.Tony.You v.shave.you.head..Ton.replied.“Yeah..did.”L.Min.waite..while.the.said..discovere.you.shave.you.hea.whe..wen.int.th.bathroo.an.sa.th.hair.“Yeah・・a・.loss.Hbelieve.h.ha.communicate.i.th.stronges.possibl.languag.hi.wis.tha.th.America.woul.clea.u.th.mes.he.mad.i.th.bathroom.Bu.L.Min.wa.ver.muc.disappointe.a.hi.roommat.Tony!Late.h.discusse.th.surprisin.episod.wit.som.Chines.friend,wh.tol.him.“Listen.wit.American.yo.actualLhav.t.say.Clea.u.th.bathroom!.L.Min.belommat.no.wa.bare-headed.Questions:l.Wh.d.yo.thin.th.America.studen.Ton.faile.t.understan.wha.hi.Chines.roommat.L.Min.ha.wante.t.say

2.Suppos.th.mai.character.

1.th.stor.ar.tw.Chines.student.o.tw.America.students.i.wha.wa.wil.the.dea.wit.th.matterCase7P30Case analysis:Cultural differencesdecide thetwo studentsare goingto案例分析:文化差异决定这两个学生要沟communicate indifferent ways.通的方式不同The Chinesestudent wantsthe American student tounderstandtheunderlying meansof hiswords,but theAmericanstudentis usedto thedire ctstyleof communication.This isdecided byculture.In Chineseculture,people wantto saveface ofboth themselvesand others,so theywould notexpresstheir ideasdirectly.However,intheUnited States,unless youexpress yourselfclearly anddirectly,the otherscannot understandyou.Case5Bar.Rapso.ha.brough.hi.famil.t.th.Philippine.o..jo.assignmen.fo..multinatioa.corporation.Whil.no.particularl.religiou.themselves.havin.largel.abandone.th.practic.o.Catholicis.excep.fo.toke.appearance.a.Christma.an.Easter.the.stil.fel.tha.thei.childre.migh.benefi.fro.belongin.L.church.Thek.explaine.t.friend.tha.th.churc.ca.giv.childre..sens.o.belongin.an.ca.provid.som.mora.an.ethica.guidance.Sinc.th.Philippine.i.largel.Catholic.i.wa.eas.fo.Bar.t.plac.hi.7-year-ol.daughte.i..rs.Communion.A.th.da.approached.Bar.planne.fo.a.after-churc.party.invitin.colleague.an.thei.familie.fro.work.On.Filipin.colleague.Manuel.t.who.Bar.fel.especialLclose.kep.puttin.off.a.answe.t.Bart.invitation.sayin.neithe.“yes.no.“no”.Finally.Bar.said.^M.wif.need.t.kno.ho.man.peopl.t.coo.for..Stil.no.givin..ye.o.n.answe.Manue.late.calle.an.sai.tha.h.woul.b.attendin.,differen.part.tha.woul.b.attende.b.othe.Filipinos.Manue.liste.thei.names.mentionin.tha.h.regularl.“partied.wit.them.bu.Bar.di.no.recogniz.anyon.fro.th.list.Manue.sai.th.th.woul.tr.t.sto.b.sometim.durin.Bart.party..Bar.wa.quit.upset.H.complained.^i.thi.i.supposedl..Catholi.country.wh.coul.the.no.plac..valu.o.this.Wh.woul.h.tur.dow..once-in-a-lifetim.gathering.m.daughter^.Firs.Communion.t.g.t..part.wit.friend.h.admit.t.seein.al.th.time.afte.th.party.Bar.wa.merel.cordia.t.Manuel-ther.wer.n.longe.an.indication.o.friendliness.Manue.wa.puzzled.an.ha.n.ide.wha.th.proble.was.Th.directo.o.th.organization..sensitiv.已perso.picke.u.th.cu an.realize.tha.ther.wa..straine.relationship.Comments:,.Firs.Communio.i.ver.important.Invitin.hi.colleague.t.atten.th.gatherin.alongsid.hi.famil.member.i.ver.spe cial.Case11:Making anAppointmentThi.cas.ca.reflec.ho.cultur.affect.it.communicatio.style.Eac.cultur.encourage.aparticula.communicatio.styl.expecte.withi.it.Thi.implie.no.onl.usin.correc.symbols,bu.als.applyin.th.appropriat.communicatio.styl.fo.th.occasion.Communicatio.stylesinclud.mannerisms.phrases.rituals.an.communicatio.custom.appropriat.fo.varioussituation.i..municatio.styl.o.th.American,whic.ischaracterize.b.direct.exactin.an.instrumentaLth.exporte.manage.fulfill.hi.jobsuccessfully.。