国家开放大学《商务英语4 》机考题库

国家开放大学《商务英语4》机考题库交际用语

491、一Amy,do youshop onlineoften―一Yes.Its veryconvenient and the priceis oftenlower thanin store

2、一Are theProject Managerslinking upok—--Theres been a goodatmosphere at the first management meetings

3、一Are theProject Managerssharing information and contactsand soon一--Yes,theres reallynothing toworry about

4、一Are thereany disadvantagesto shopping online一But I think thisproblemwill be solved soon.B.It takessome timefor the stuff youbuy onlineto arrive.

5、一Aunt Cindy,do youshop onlineoftenC.Yes.Its veryconvenient.

6、一Aunt Cindy,do youshop onlineoftenC.Yes.Its veryconvenient andthe priceis oftenlower thanin stroe.

7、一Betty,we11have abuffet partynext Saturday.Will youjoin us一，Susan.Thank you!A.r dlove to

8、一But thenwe11have to accept aBoard ofDirectors chosenby ourstockholders.—--from beinga medium-tier firmto beingone of the bigplayers

9、一Can youtell uswhy you think this makes goodbusiness senseto you一一一we aregoing tohave toconsider findingmore investors45Some of the customerscomplaints seem.B.unacceptable46Some of thesolutions willsupport theserequirements betterat themoment.C.proprietary47Some storeseven offerlanes forcustomers with10items orless tocheckoutquickly.B.expressC.Sometimes Isurf onlineshops tocheck somerelated information,and thengoto aphysical storeto dotheshopping.A.actual

49、Teammates who have team spirit aremore satisfiedtheir teamactivities.B.with

50、Teammates whohave team spirit aremore satisfiedtheir teamactivities.--with

51、That mightbe acceptableyou handlethe insurancefees.A.if

52、Thats somethingyou canimprove bytalking tohuman.

8.resources53The Americanidea of customer service iseach customerthe centerofattention.--to make

54、The bottomhalf showsthis moneycame from.A.where

55、The customerservice representativewill oftenallow customersto exchangetheproduct一一refund56The executiveteam have to holdan urgentmeetingthey seethe badmarket--because

57、The franchisorthe franchiseeshould observethe regulationsto makethe business gowell.B.as well as58The instructiondescribes completelytheand itssafety basis.C.facility59The long-term assets are knownasassets.A.fixed

60、The people•m your department seemsoand mceto bearound.C.capable

61、The processingtimeper embassy.C.varies62The proprietorowns allof theproperty of thebusinessand isresponsible--for

63、The sameis trueindividual proprietorships.C.at64The teammembers areand helpingeach otherout.--getting along65Their skillandhas gotthem on the salesteam.一enthusiasm66Then yourwill be sold byauction.--stuff67There aremore andmoreof softwarefor accounting,this hasmade thedifferenttypes ofsoftware moreaccessible interms ofcosts andvariety.A.manufacturers68They exchangedtales ofor disappointingnews ofpopular itemssold outminutes一bargains69They exchangedtales ofor disappointingnews ofpopular itemssoldout minutesafter thespree beganat midnight.A.bargains

70、They wantedtoa discussionon economics.一initiate71To attractinvestors,the governmenthasits taxand laborlaws.C.adjusted

72、Trademarks,proprietary servicemarks andregulations needcarefully.A.to beobserved73Trademarks,proprietary servicemarks andregulations needcarefully.B.to beobserved

74、Travelers,whenthe checks,have tosign the checks in the presenceof the bankor serviceclerks.C.buying75Travellers checksare generallysmall facevalue.D.of

76、Travellers,whenthechecks,havetosign thechecks in the presenceof theE.buying77We can，tmanagethatyou pay for theinstallation.C.unless78We didntunderstand howdifficult itwas tosuch abreakfast.B.distribute

79、We usedtocash advances.C.have80Well,the daywe offerstock forsale isthe daywe willsee howmuch thereismour company.C.faith

81、Whats more,its notalways sofor usto payonline ashackers mightstealour usernameand password.

8.safe

82、When therest of the roomemotional,stay cooland uselogic tonegotiateand close.

8.gets

83、While theother peopleand discussedthe problemtogether,Ted ignoredthem.A.interacted

84、Without closequality control,we mayfraud,andthee-shop maysuddenlygo一encounter85You candownload andprint offtheonline.--form86You canshow respectto yourteammateseveryone fairlyand equally.一by treating87behalf ofVancouver CSInt51Trade Corp.,I am pleased toinvite youand your colleagues to visit us.B.On

88、friends andcolleagues greetedeach otherwith thatday wasBoughtanything—What89has goodreputation willsooner orlater besuccessful inhis business.一Whoever

90、the situationmay be,make sure that youdont leaveyour customer withan--Whatever

91、you havea job,you may be in the marketfor anotherone.A.Even if92behalf ofVancouver CSInt’!Trade Corp.,1ampleasedto inviteyouand yourcolleaguesto visitus.C.On

93、has goodreputation willsooner orlater besuccessful inhis business.B.whoever94一okay,what isthe decision-As youknow...we havebeenaprivatelyheld,family-owned companyfor over120years,.B.but itmay be time toconsider somemajor changes阅读理解单选

61、Businesses arestructured indifferent waysto meetdifferentneeds.

21.This passageis mainlyabout.--C.how differentforms ofbusinessare organized

22.What isusually neededto decidethe portionof thepartnership eachpersoncontrols.一一B.An agreement.

23.Who arenot includedin limitedliability partnerships.一一＞C.Unlimited partners.

24.How cancorporations raisemoney.一一＞A.By sellingstock.

25.Who controlscorporate policiesin acorporation.一一＞B.A boardof directors.

2、China has the mostfranchises inthe worldbut thescale oftheiroperations

1.According to the passage,the passagemainly talksabout.--＞C.an outlineof franchising in China

2.KFC was theforeign franchiseto Chinain1987and iswidespread.--＞A.most profound

3.Many franchisesare infact joint-ventures,because.-一＞A.at thebeginning stage,franchise lawwas notso clear

4.Foreign franchisegrows inChina becauseof.一＞B.the smallamount ofretail trade

5.The writerhastheattitude tofranchisinginChina一-＞B.positive

3、Cyber Mondayrocked whilemobile salesroared.

1.Retailers usedmobile devicesand drovenearly athird oftraffic,or evenmore than halfto onlineshopping.As weknow thatdoesnt belongto themobiledevice.一一＞C.personal computer

2.PlayStation4and XboxOne consoleswere soldout on the afternoonMondayalthough theywerent evendiscounted.一一＞B.Walmart,com

3.According tosales onAmazon wereup

44.3%over lastyear,while salesateBay wereup

32.1%.——＞C.Channel Advisor

4.Cyber Mondaydeals on Sunday witha Cyberthonthat drewmorethanpeopleto thesite.—A.350,

0005.We caninfer fromthe passageisnt anonline retailer.--B.Channel Advisor

4、Emotions playan importantpart inthe negotiationprocess,although itis only

1.Emotions playan importantrole during the negotiation,although theireffectis beingstudied just.--C.not longbefore

2.Negative emotionsmaymake concessions.--A.be helpfulto

3.During negotiations,the decision as towhether ornot tosettle dependsinpart onemotional factors.一B.to someextend

4.Attaining concessionscan bedone.一-C.by bothnegative andpositive emotions

5.In differentcultures,negotiators shouldusestrategies toshow positiveand negative emotions.--B.different

5、Identify the country orcountries you will betravelling to.

21.This passageis mainlyabout.--C.how toapply fora Schengenvisa

22.If youare intendingto visittwo or more Schengencountries,you willneed to sendyour application.--A.to theembassy orconsulate ofthecountrythat shallbe your maindestination

23.You candownload andprint offthe form.——＞B.ontheInternet

24.You arerequired toshow thefollowing documentsEXCEPT.--＞C.a birthcertificate

25.Th eprocessmg timeIs perembassy.一＞A.different

6、Team spiritcan makeor breaka team.Teammates whohave team

1.Teammates whohave teamspirit.-一＞B.are betterable towork togetherand achieveteam goals

2.According tothe article,teamspiritmeans.一＞C.cooperation,motivation andrespect

3.Cooperation is a skillthat.--＞A.can besharpened duringpractice

4.Being motivatedmeans.-一＞C.you shouldgive your best inany circumstances

5.Respecting yourteammates.一＞B.can keepeveryone ina goodmood阅读理解判断

81、A challengein workingin customerservice is to ensurethat youhave

1.The goal ofcustomerserviceisto givecustomers anexperience thatmeetstheir expectations.一＞F

2.Leave yourcustomerwithan unansweredquestion isunacceptable.—＞T

3.Both positive body languageandnegativebody languageare necessaryincustomer service.一＞F

4.Eye contactis oneofthemost importantaspects ofpositivebodylanguage.

5.The underlinedgoing theextra mileto help them inthe lastparagraph meansgoinga longway tohelpthem.一＞F

6.、Chinese shoppersspent billionsonline yesterdayas theytookadvantage

1.Online retailerstook holdoftheshopping spreeto increasesalessuccessfully.—＞T

2.The finalfigure ofSingles Dayfor thisyear reached

19.1billion yuan.一＞F

3.Cyber Mondayis asimilar eventintheGreat Britain.一＞F

4.Other e-commerce sitesdid aswellasAlibaba Groupon SinglesDay.一＞F

5.Jack Masgoaloftransaction sizeistoreach100billion yuanin severalyears.—＞T

3、If youwant tobecome a franchisee,the tipsbelow canhelp youto find theperfect opportunity.

1.Decide on a businesswith learningor seeingwhat theday-to-day willlooklike.—＞T

2.Before youvedetermined whatrole youwant ina franchise,its time tostart thebusiness.一＞F

3.Before signingon toafranchise,the essentialjob isto askthe franchisorabout the executiveteam andits pastindustry experience.—＞T

4.The firstthing tolook atis howlong afranchise wouldtake topurchase.一＞F

5.To makesurethatwhen youwant to leave thebusiness,you havemade enoughmoneyandyouare satisfiedwith that.一＞F

4.Many ofthe banksand travel services inwestern provide

26.It isconvenient forthe travelersto travelaround theworld asmany banksand travel servicesissue travelerschecks.—＞T

27.There areno signaturesof travelerswhohavebought thechecks.一＞F

28.Quite a few travelerslike tobuy thechecks.—＞T

29.Travelers do not worryaboutthecirculation periodofthechecks asthereis notime limitfor it.—＞T

30.Banks andtravelservicesare reluctantto providetravelers5checks.一＞F

5、The artof negotiatingisadifficult skillfor mostof us,evengood salespeople.

1.If youlet theother partystart negotiations,you willbe completelygraspthe control,often withouteven realizingit.一＞F

2.So,never letboth partiescontrol thenegotiations.一＞F

3.Negotiating firstand thenhaving tocreate adocument doesnt10一Could youbesokind asto turndown thatrock〃n〃roll Vm preparingfortomorrow5s meetingreport.C.Sure.Sorry todisturb you.

11、一Have youever triedshoppingonline一一I preferto actuallysee andtouch whatIm buyingbefore Ipayforit12一Hello,is thatSail MovingCompanyA.Yes,this isJack speaking.Thanks forcalling.What canwe dofor you13—Hello,this isLucas Bowen.Id like to ordersome machines.一--No problem14一Henry,what doyouthinkofthenew team一1think theteam isstartingto getalong quitenicely.C.Very wellonthewhole.15—Hey Kyle,guess what!The bossis sendingmetoEurope fora marketingseminarnext month.一Youve beenitching to go ona business trip for months.B.Great!You must be happy.

16、一How doyou calculatethe feeif weask youto movethe officefurniture一--The costdepends onthe floorto moveto,the distancebetween twoplacesand theamount ofthe furnitureto move

17、一How muchof aproblem meetingthe budget一一Well,it seemsthat weunderestimated thecosts18—How wasyour tripto London,Jane—--Oh,wonderful indeed19一How wouldyou liketo go一一一T dliketofly to Frankfurt fora stayof twodays neednecessary timetoa transaction.—T

4.Great negotiatorsknow howto stay cool,providing leadershipand solutions,while therest ofthe roombecomes wildor helplessduringthenegotiation.—T

5.When therest ofthe roomgets out of control,staycooland uselogic tonegotiateand close.一F

6.The balancesheet isproduced atthe endof acompanys financialyear:

26.The tophalf ofa balancesheet showswhere the money isbeing usedin thebusiness.—T

27.All fixedassetsaredepreciated as they wearout overtime.一F

28.The short-term assetsare knownas fixedassets.一F

29.Current liabilitiesare thosedebts thatmust bepaid withinthe year.—T

30.The moneyploughed backinto buildingup thebusiness is called retainedprofit.—T

7.The RoyalSwedish Academyof Sciencesawarded theNobel

1.The RoyalSwedish Academyof Sciencesawarded theNobel Prize in electronicstothree Americanson Oct.14,

2013.一F

2.Eugene Fama,Lars PeterHansen andRobert Shillerwon theprize fortheirresearch andexplanations ofpricing forcesin financial markets.—T

3.Eugene Famas research on financialmarkets inthe1960s resultedin somechangein howmarket watcherslook atinvesting.—T

4.The findingsof botheconomists haveled tothe growthof priceprediction,investing manydifferent securitiesas away to reduce risk.一F

5.The Nobel Prize ineconomics wasestablished inmemory ofAlfred NobelbySweden5s centralbank in

1968.—T

8.The RoyalSwedish Academyof Sciencesawarded theNobel Prize

26.The RoyalSwedish Academyof Sciencesawarded theNobelPrizeinelectronics tothree Americanson Oct.14,

2013.一F

27.Eugene Fama,Lars PeterHansen andRobert Shillerwon theprize fortheirresearch andexplanations ofpricing forcesin financialmarkets.—T

28.Eugene Famasresearchonfinancialmarketsinthe1960s resultedin somechangein howmarket watcherslook atinvesting.—T

29.The findingsof botheconomists haveled tothe growthof priceprediction,investing manydifferent securitiesas away toreduce risk.一F

30.The NobelPrizeineconomics wasestablished inmemory ofAlfred NobelbySweden，s centralbank in

1968.—T20一I amgoing toask fora payrise.一--I thinkyou maytalk toyour boss21一I amgoing toask fora payrise.一C.I thinkyou maytalk toyour boss.

22、—I hada reallygood weekendattheseaside.—.B.Oh,r mglad tohear that.23—I thoughtthat ifI couldget yoursupport first,it mightmake gettingapprovaleasier.A.Well,youve gotmy supporton this.24—I thoughtthat ifI couldget yoursupport first,it mightmake gettingapprovaleasier.一--Well,youve gotmy supporton this25一r11be awayonabusiness trip.Would youmind signingfor myexpressdeliveryC.r dbe happyto.26—r11be awayonabusiness trip.Would youmind signingfor myexpressdelivery一C.rdbe happyto.

27、一r mreally fedup withLarry!C.Hey,whats up28—r11also throwinthediscount of10%on yourup frontdeposit.Whatdo youthink一--ok,Ithinkweve bothhave doneourbestfor this

29、一r11be awayonabusinesstrip.Would youmind signingfor myexpressdelivery—--T dbe happyto

30、一rmreally fedup withLarry!一--Hey,whats up

31、——Is therea banknear hereC.Yes.There is one justdown theroad.

32、一Larry isthe biggestairhead Iveever met.He alwaysmakes carelessmistakes,and hes—--You shouldntbesonegative

33、一Looking atthis,if mycalculations arecorrect,we areabout fivethousanddollars over一--Its goingto costabout fivethousandmore tocomplete thefirst order

34、一okay then,so toconfirm:a6%discount butyou payall theshippingand installation—--That soundsall right

35、一okay,what isthe decision—--but itmaybetime toconsider somemajor changes

36、一Some friendssay whenthey get the article,.一一its quitedifferent fromwhat theysaw onthe websiteadvertisement37一Thanks forinviting me,John,but Ivealready madeother plans.—--Oh!rmsorry tohear that

38、一The clientsaid hehad tosend amonitor backthree timesbefore theproblemwas—--Well,I wonderwhether therecent layoffsare affectingthe qualityofour customerservice

39、一They want to makesure youre payingtaxes onthemoneyyou make.一--We repaying alright

40、一Weve donevery wellso farbut ifwe wantto seeserious growth—.一一it mightbetimeto ditchour oldbusiness modeland gopublic41一What doesthe customerscomplaint say一B.He sayshe hasntgotten backthe monitorfor repairs.42一What isthe distancebetween thenew buildingand youroffice一

8.It isabout15kilometers.43一You mean...like becominga publicly-traded company一Thats right.A.Its somethingwe shouldgive seriousconsideration to.44一You mean...like becominga publicly-traded company一一Its somethingwe shouldgive seriousconsideration to45一,but Istill havethe feelingthat itsnot safeenough.--Paying onlineis muchsafer thanbefore

46、一？一I expectto departfor FrankfurtonSunday,September1st,any timeafter一When doyou plantoleave

47、一一Sure,no problem.First,go seeCindy andtell herwhere youre--Can youfill mein

48、一一Yes,business class.--Will youfly business class

49、一Yes,businessclass.A.Will youfly businessclass词汇与语法

941、Although hehas soughtto finda peaceful,he isfacing morepressurefrom his--solution

2、Although hehas soughttofinda peaceful,he isfacing morepressurefrom his business rivals.C.solution

3、Among thecritiques wereallegationssome franchiseuses itspoliticalinfluence toincrease itsprofits.C.that

4、Among thecritiques wereallegationssome franchiseuses itspoliticalinfluence to--that

5、An on-line virtualsupermarketthe realsupermarket,which makesit feelsoreal.B.simulates

6、An on-line virtualsupermarketthe realsupermarket,which makesit feelsoreal.一一simulates7Ath esame time,the negotiatorkeeps thingssecretwould limithis/herability tonegotiate.

8、that

8、At thesame time,the negotiatorkeeps thingssecretwould limithis/herability to--that

9、Better understandingof teamwork canmake youa moreeffective employeeandgive youan extrain yourcorporate office.A.edge10But Jerry,have youreally thoughtthis upthe companythatYou wouldessentiallybe givingyourgreat-grandfather built.A.through11Can youfill meI needsome detailedinformation.C.in12Can youtell uswhy youthink thismakes goodbusinessto youC.sense

13、Chinese shoppersspent billionsonline yesterdayastheyto okadvantage discounts--of

14、Cooperating issimply workingtogetherteammatesthe goodof theteam.A.as...for15Cooperating issimply workingtogetherteammatesthe goodoftheteam.--as***for16Currentare thosedebts thatmustbepaid withinthe year.--liabilities17Customers oftenremaintoabusiness thathas excellentservice eveniftheir--loyal

18、Customers won，t findstore clerkssitting around.B.watching TVor playingcards19Did yougetthefinancial recordsshape foryour auditnext monthA.into

20、Even thoughhesoutofcollege andstill abit green,he isa greatco-worker.B.fresh21For a limited company,this willinclude themoneyissuing shares,andis knownastheshare capital.C.raised by22friends andcolleagues greetedeach otherwith thatday wasBought anythingtoday”D.What

23、has goodreputation willsooner orlater besuccessful inhisbusiness.B.whoever

24、His ideasare linkedtothetheorymarkets areefficient,which meansmarketactors一that25His methodsupports MrShillers findingsand hasefforts topredictprices inthe--influenced

26、I couldntagree more.Thats1only dostreet shopping.C.why27I reallythe effortyou haveput inon yourteams currentproject.--appreciate

28、rmstill workingonafewproblems.C.ironing out29If anyofthearticles aredamaged duringmove,you maymake afor--claim

30、If peoplewere veryvaluable theywon，t buyour stock.一dont think31If thingshave,the personyoure talkingto willwanttoknow thereasons.--gone wrong

32、If youare intendingjust oneSchengen country,youwillneedtoapplyfor the--tovisit

33、In business,whatever youdo,donotillegal benefit.-.chase

34、It shouldthat franchisingisoneofthemeans availablefor gettinginvestmentmoney--be recognized35It willabout eightpercent morethan initiallyprojected.C.cost

36、Its saidthat somemeasures havebeen takenthis problem.--to dealwith37Large organizationswill findimpossible tomanage allthese dataifmanual accountingwere used.C.it38Looking yourcustomers inthe eyeshows thatwe arelistening tothem andhearing--what theyare saying39Many ofthe banksandtravelservices inthe westerncountries provideconveniencefor一checks

40、okay,lets saywe makea decision;what kindof priceare wethinkingabout--togopublic

41、One kindof partnershipiscalledalimitedpartnership.--liability

42、Pleasean openreturn flightfrom BarcelonatoFrankfurt.--book

43、Respecting fellowteammates keepseveryone ina goodand encouragesoverallteamspirit.A.mood

44、Some inthe marketnow wantgovernmentin ordertoreducecosts.一一regulation。