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供应商评价的指标体系Evaluation elementsTarget requirements=100%
1.Company
1.1Company profileEconomicaspects Thecompany issoundThe rangeof productsandProduct range/process rangeprocessescovers thelargestpossible proportionof thecustomerstotal requirementsso that asmany productsaspossible can be obtainedfrom asmallnumber ofsupplierLocationThe supplierslocation provideoptimumtransport logistics,communications andsafetyMarket positionThe supplier iswell establishedin the marketmarket shareandhas agood reputationUseof hazardoussubstances Theuse ofhazardoussubstances in the manufacturingprocessin documentedandefforts aremade tokeep the useof hazardoussubstances toanEnvironmental pollutionEnvironmental pollutionabsoluteminimumarising fromthe manufactureapplicationand wastedisposalof the products isdocumentedand continuouslyreducedRisk potentialThe riskpotential arisingfromthe productis alreadytakeninto acccountat thedevelopmentstage and therisks areminimized.Wherenecessary,suitable labelingisused todraw theattention oftheconsumer totheremaining riskNotificationof changeImportant productand
3.4Cooperationprocess changesare onlyimplementedafter priorconsultationwith customerandare notifiecin foodtimeprior totheir plannedintroductionso that thecustomer canexamine theeffectson hiscurrentproduction andwhere5necessary,obtain therequiredapproval fromhisReports onprocess The supplier reportsatcustomersconformance regular,agreed intervalsonthe process conformance of thecritical productsand processparameters4Products
4.1Delivery qualityThe failure rate in ppmis lowerFailureratethat the agreed qualitytarget forallproducts suppliedRejectratetechnicalThe rejectrate in%of deliveriesis below thagreed targetvalueThe number of productionProductionfailurefailures in ppm failureswhichratecustomeroccur insubsequent processingstepsis belowthe agreedtargetvalueThe complaintsregardingPackaging,labellingdeficiencies inpackaging andlabelinginppmbased ontheprocess stepsin belowtheagreed targetvalue Thepackagingis practical,providesadequate protectionfor theproductsand islimited towhat isnecessary.Thelabeling containsall essentialinformation,is clearlylegibleand isprovided witha barcodeFailurerate inthe fieldThefailurerateinthe
4.2Reliabilityfieldfailures inthe courseofoperation bythe enduser isbelowthe agreedtarget valueResultsof reliabilitytests Thenumberoffailures ininppmreliability testscarried outby thesupplierand the customer islessthan theagreed valuesFailureanalysis reportsIn termsof bothfrom and
4.3Processing ofcomplaintscontent,the reportsmeet therequirements.They containdetailsof correctiveactionrequired toprevent therecurrenceof thefailureProcessing timeTheprocessing timefor thefailure analysis reportcovering•The initialacknowledgementand•The concludingassessmentwith•Proposed correctiveactionSatisfies therequrementsEffectiveness ofcorrectiveThe correctiveaction proposedactionsinfailureanalysisreports issuccessful.Recurrent failuresdonot occur
4.4CooperationInterfacesThe interfacesand proceduresfor the exchangeof informationonproducts areclearly definedTheinformation providedon theInformationproductsis adequateandsatisfactoryEarly warningThe supplieroperates anearlysystemtechnical warningsystem whichgivesthe customerearly notificationatthe occurrenceof problemsinthe suppliersproductionOn hisown initiative,theMutual improvementsupplier takessteps toimprovethe productsthe suppliesprogrammesChangesare notifiedpromptlyand indetail so that noqueriesare necessaryNotificationof changes5Deliveries
5.1Deliveries logisticsAbilityto deliverThe suppliersability todeliveris assuredeven inthe event ofchanges inthe requirementsdue to increaseddemandFor thispurpose,regulardisclosure ofprojectedquantitative requirementstakeplace betweenthe supplierandthe customer.Thesupplier isproactive inseeking thisdialogueThereliability ofdeliveries,Reliability ofdeliveriesexpressed in%of deliverieswhichcomply with the agreeddeliverydate,is abovethetarget valueRejectratelogisticsThe rejectrate of the deliveriesin%duetologistical errorsincorrectdeliveries,incorrectdelivery dateetc.isbelowthetarget valueThesupplier maintainsContingencystockscontingency stocksto assuredeliveriesintheevent ofshort-term productionbreakdownsThesupplier entirelyoffersJIT/STS conceptscontractsfor JustIn Time/ShipTo StockdeliveriesThe logisticsof the supplierEarly warningsystemlogisticalincorporate anearly warningsystemto informthe customerpromptlyof deliverydelays
5.2Transport systemThemethod oftransport andTransport,packagingform ofpackaging areselectedso asto reliablypreventdamage tothe productsintransitThe labelingconforms totheLabelingcustomers requirementsSpeciallabeling requirementsaretaken intoaccountThe formof packagingRe-use/waste disposalmaterial,construction etc.permits re-use ofsuitablematerials,appropriatelymarked,which enableaseparationThe documentswhichDocuments accompanyingaccomanythe goodscontain allgoodsnecessaryinformation,clearlypresented
5.3Cost managementThesupplier acceptstheSales conditions/terms ofcustomerspurchasingpaymentconditions andterms ofpaymentor,alternatively,observes normalmarketpracticeThe suppliergives reliable,Pricing practice,disciplinelong-term priceindications andis prepared tosign long-termdelivery agreements with firmpricesCosttransparency Thecosts of theproductarebroken downclearly sothat themaincost elementsmaterials5production costs,packagingcosts,etc.canbeidentified andthepotential forcost reductionsrecognizedby bothparties
5.4CooperationData exchangeThesupplier has the technicalfacilitiesrequired inorder tobeable toprocess cost-effectivelythe exchangeof datapurchaseorders,complaints,data sheetsetcvia EDITheprocessing timefor ordersProcessingof enquiryandand enquiryconforms totheordersagreed timescatesTheresponse timeand flexibilityResponsetime/flexibilitymeet theagreedInnovation rate/innovationThe supplier hasthenecessarypotentialpotential resourceto fulfilltherequirements in terms ofinnovations
1.2ManagementStabilityThe managementshowspermanence orintheeventof5changes,the necessaryopportunitysothatthe customercandepend onthe supplierslong-term predictabilityThroughits conduct,theCompetencemanagement showsthat it iscompetent tofulfill thecustomersrequirementsThrough continuouscontactCustomer orientationwith thecustomer,themanagement demonstratesitscustomer-oriented thinking.requirementsJoint costreductionTogether,the supplierand theprogrammescustomeranalyze thecosts atregularintervals toidentifypossiblities ofcost reductionsandinitiate appropriateactionsDiscontinuation ofproductsThe discontinuationof productsiscarried outwithin asuitab Ietimescaleto allowthe customertodevelop alternativeswithoutdiminishing his ability todeliver更多免费资料,尽在The measuresagreed duringvisitsto andin meetingswith thecustomerare implementedquicklyand effectively
1.3QM systemThesupplier hasa QMsystemCertificationcertified in accordance withIS09000of acomparablestandardThe results of internalqualityAudit resultsauditsandtheresultsofothercustomers revealno seriousdiscrepancies
1.4Cooperation andserviceoverall assessmentThesupplierhasa QualityPartnershipPolicyaimed atpartnership withhiscustomers Partnershipispractised in all respectsat theinterfacesbetweencustomer andsupplierThe suppliersorganization isFlexibilitygearedto flexibilityintermsofcooperation withthe customersothatthecustomers wishesareresponded to,examined inanappropriate mannerandimplemented accordingly.Thisis alsodemonstrated inthecourse ofday-to-daycooperation withthe customerThesupplier showsthrough hisReliabilityconductthat heisareliablepartnerThe supplier is preparedinQuality assuranceagreementprinciple tomake qualityassuranceagreementswiththecustomerAt theinterfaces,the supplierAccessibilityoffersthe necessarytechnical,organizational andhumanresources inorder topermitoptimum communication2Technologies
2.1Product strategyAsfar asitispossible andOrientationtowards standardsnecessary,the supplierisoriented towardsexistingstandardsOrientation towardsTheproduct strategyis gearedcustomersneedsto theneeds ofthe customerwiththe facilityfor repondingswiftlyto changingneedsSystems/modulesThe supplierispreparedandhas thecaopabilities requiredalsoto supplymodules/systemsin additionto products
2.2ProductionThe technologydeployedDeployment oftechnologycorresponds tothe stateof theartThesupplierisfully competentintheuseofthetechnologiesTechnological competencedeployed
2.3DevelopmentThe developmenttime timetoDevelopment timemarketis theshortest bycomparisonwiththe supplierscompetitorsSamples/prototypesSamples/prototypes arealwayssupplied bytheagreeddate.The firstsamples/prototypescomply withthe specifiedrequirementsThesupplierisable tocarry outQualificationproceduresall necessarytests sothat thereisno needfor acompletequalification testingwithinthe customerscompanyMarketmaturity Theprincipal featuresof thefirstsamples/prototypesprocess capabilityetc.already showthat theseries-manufactured productswillfully complywith thecustomersrequirements
2.4CooperationTechnical supportThesuppliercan providesupportforthecustomersdevelopment staffinallaspectsof developmentand therebyplaya keyrole asa valuablepartnerofthecustomerInformation policyThe flowof informationfromthe supplieris comprehensiveandallows thecustomersdevelopment staffto takeintoaccount allaspects ofthe newproductas seenfrom thesuppliersviewpointThe supplieroffers sufficientInterfacesdirectcontacts toensure thattheinformation flowis notdistortedand/or obstructedbyunnecessary detoursDocumentationThejdocumentation onsamples/prototypes iscomprehensiveand doesnotfive riseto subsequentqueries3Processed
3.1Process documentationAllkey processedopearionalProceduresand productionprocessed aredocumentedinasuitableformprocedureAll processesfeature suitableTestpointstest pointssothatit canbeverified thatthesupplierhas acompletecommand oftheprocesses
3.2Process controlTheprocessconformanceofProcess conformancethekey processesis provenandsatisfies therequirementsThe frequencyofthechanges isProcesschangesfrequencyin accordancewiththeneed toincreasequality,to reducecostsand toassure suppliesto thecustomer
3.3Environmental compatibilityThesupplier monitors,Consumption of resourcesdocuments andprovidesinformation onthe consumptionofresources.By comparisonwiththesupplierscompetitors,the consumptionofresourcesinoptimal。
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