《餐厅服务英语》课件

餐厅服务英语欢迎来到餐厅服务英语课程！本课程旨在帮助您掌握在餐厅环境中使用的基本英语，提升您的服务技能，并为您提供与国际顾客有效沟通的能力通过本课程的学习，您将能够自信地应对各种服务场景，为顾客提供优质的用餐体验课程目标和学习内容概述课程目标学习内容课程结构掌握餐厅服务英语的核涵盖问候、点餐、推荐课程分为多个模块，每心词汇和句型，提升口、处理投诉、结账等多个模块包含词汇学习、语表达能力，能够流利个服务环节，以及常用句型讲解、情景对话和地与顾客进行交流，并词汇、句型和情景对话练习，循序渐进地提升了解不同文化背景下的，并通过模拟练习提升您的英语服务水平服务礼仪实际应用能力餐厅服务英语的重要性提升竞争力拓展国际视野提高服务质量掌握流利的餐厅服务英语，可以帮助您在与来自世界各地的顾客交流，可以帮助您通过使用规范、礼貌的英语，您可以更好众多求职者中脱颖而出，获得更好的工作了解不同文化背景下的服务需求和习惯，地满足顾客的需求，提供更优质的服务，机会和职业发展前景拓展您的国际视野提升餐厅的整体形象和口碑基础礼貌用语GreetingsHello,Good morning,Good afternoon,Good eveningRequestsPlease,Could youplease...,Would youmind...GratitudeThank you,Youre welcome,My pleasureApologiesSorry,Excuse me,I apologize for...问候和欢迎顾客1Hello,welcome to2Good[restaurant morning/afternooname]!n/evening,简单直接的欢迎语，表达热情welcome toour和友好restaurant.根据时间段选择合适的问候语，更显专业和细致3Welcome!Do youhave areservation如果需要预订，可以这样询问，以便快速安排座位带位常用语Right thisway,please.引领顾客前往座位时的常用语，表达礼貌和尊重Follow me,please.较为简洁的表达方式，适用于引导顾客前往较远的座位Your tableis ready.This way,please.告知顾客座位已准备好，并引导其前往递送菜单用语Here isyour menu.1递送菜单时的简单表达，礼貌而直接May Ipresent youwith ourmenu2更为正式的表达方式，适用于高端餐厅Here arethe menus.Please takeyour3time tolook throughthem.提醒顾客慢慢浏览菜单，无需着急推荐菜品表达方式May I recommend...Our specialtoday is...推荐菜品前的常用语，表达礼貌和专业1介绍今日特色菜，吸引顾客的兴趣2This isone ofour mostIwould recommendyoupopular dishes.4try...强调菜品的受欢迎程度，增加顾客的尝3根据顾客的口味和喜好进行推荐试意愿询问就餐人数How manypeople arein yourparty1询问就餐人数的常用表达，适用于餐厅服务For howmany,please2简洁明了的询问方式，快速了解顾客的需求How manyguests arewith youtoday3更为正式的表达方式，适用于高端餐厅介绍今日特色Todays specialis...1简洁明了地介绍今日特色菜品We havea specialtoday,which is...2更为详细地介绍特色菜的名称和特点Our chefrecommends...3强调厨师的推荐，增加菜品的吸引力解释等待时间There willbe a[number]The estimatedwaiting Weare currentlyminutewait.time is about[number]experiencing a[number]minutes.minute delay.告知顾客大概的等待时间，让其做好心理更为精确地告知顾客等待时间，尽量准确准备如果等待时间较长，可以使用此表达，并表达歉意点餐步骤概述

11.Approach the table

22.Taking OrdersApproachthetablepolitely,Take eachguests order,usually afterthe guestsstarting withladies first.have hada fewminutes toRepeat order,make notes,look overthe menu.and askguest howtheywould liketheir steak.

33.Order placementPlaceorder in the terminalto tellthe kitchenstaff whatto cook.询问用餐偏好Do youhave Howwould Do you preferanydietary youlike yourspicy ormildrestrictions steakcooked询问顾客对口味的偏好询问顾客是否有特殊的询问牛排的熟度，满足，以便推荐合适的菜品饮食限制，如过敏等顾客的个性化需求餐具相关词汇Fork KnifeSpoon叉子刀勺子Plate Glass盘子杯子菜品分类词汇Appetizer1开胃菜Main course2主菜Dessert3甜点Side dish4配菜食材英文名称（上）Beef ChickenPork Fish牛肉鸡肉猪肉鱼肉食材英文名称（下）Vegetables FruitsRice Pasta蔬菜水果米饭意大利面烹饪方法词汇Fried1油炸Grilled2烧烤Steamed3蒸Baked4烘焙Roasted5烤调味料英文表达Salt Pepper1盐胡椒2Vinegar4Sugar3醋糖饮品英文名称Water JuiceCoffee Tea水果汁咖啡茶酒水介绍用语1We havea wide2May Irecommendselection ofwines.a wineto pairwith your meal介绍餐厅酒水的种类丰富主动为顾客推荐搭配菜品的酒水3Our housewine is...介绍餐厅的招牌酒点菜确认用语So,you wouldlike...Let merepeat yourorder...Is there anything elseIcan getfor you复述顾客点的菜品，进行确认重新确认订单内容，避免出错询问顾客是否还有其他需求特殊要求处理I havean Iam aDo youhaveallergy to...vegetarian.gluten-freeoptions顾客告知对某种食物过顾客告知是素食主义者敏时的应对时的应对顾客询问是否有无麸质食物时的应对过敏原警示用语Warning:This dishcontains nuts.Please beaware thatour foodmay containtraces ofgluten.If youhave anyallergies,please informus.份量大小表达Small Medium小份中份Large Halfportion大份半份价格相关用语The priceis...1告知菜品价格的常用表达This dishcosts...2明确指出某道菜的价格The totalis...3告知总价支付方式表达We acceptWe acceptWe acceptcash.credit cards.mobilepayments.接受现金支付接受信用卡支付接受移动支付处理投诉用语Im verysorry tohear that.1表达对顾客不满的歉意I apologizefor theinconvenience.2为给顾客带来的不便道歉Let mesee whatI cando tohelp.3表示愿意帮助解决问题道歉和补救表达I sincerelyapologizeforWe willoffer youa CanI offeryou athemistake.discount onyour nextcomplimentary dessertvisit.诚恳地为错误道歉提供折扣作为补偿赠送甜点作为补偿询问用餐体验Are youenjoying yourmeal2询问顾客是否满意用餐体验How iseverything tasting1询问顾客对菜品口味的评价Is everythingto yoursatisfaction3更为正式地询问顾客是否满意处理紧急情况用语Is therea doctorinthehouse1询问是否有医生在场，用于紧急医疗情况Please callan ambulance.2请求拨打急救电话We needassistance immediately.3请求立即提供帮助餐厅设施指引The restroomsare located...指引卫生间的位置You canfind thecoat checknear theentrance.指引衣帽间的位置The smokingarea isoutside.指引吸烟区的位置预订座位对话1Customer:Id like2Staff:For whattomake adate andtimereservation.顾客表达预订座位的意愿询问预订的日期和时间3Staff:Under whatname询问预订人的姓名电话预订用语Thank youfor calling[restaurant name].接听电话时的欢迎语How mayI helpyou询问顾客的需求What timewould youlike toreserve询问预订时间Could Ihave yourname,please询问顾客姓名修改预订表达Id like to changemy CouldI movemy I need toadd onemorereservation.reservation to[new personto mytime]reservation.表达修改预订的意愿提出新的预订时间提出增加预订人数的需求取消预订用语I needto cancel my reservation.1表达取消预订的意愿Im sorry,but Ihave tocancelmybooking.2为取消预订表达歉意Please cancelthe reservationunder3the name[name].告知取消的预订姓名等位登记用语May Ihave yourname andphone number登记等位顾客的信息Well callyou whenyour tableis ready.告知顾客等待时间和通知方式The waitis approximately[time]minutes.告知顾客大概的等待时间通知就座用语[Name],your Pleasefollow Hereare yourtableis ready.me toyour menus.table.通知顾客座位已准备好递送菜单引导顾客前往座位餐具使用说明Fork KnifeUsed for eatingsolid foods.Usedforcutting food.SpoonUsed foreating soupsand desserts.推荐配餐搭配This winepairs wellwith Thechocolate cakeis aOur soupgoes wellwithour seafooddishes.perfect complementto thegrilled cheeseourcoffee.sandwich.推荐与海鲜搭配的酒推荐汤与烤奶酪三明治的搭配推荐与咖啡搭配的甜点解释菜品成分This dishcontains...1简洁地介绍菜品包含的主要成分The ingredientsare...2详细列出菜品的各种成分This ismade withfresh[ingredient].3强调菜品使用的新鲜食材描述口味特点Its alittle bitspicy.描述菜品带有一些辣味It hasa sweetand sourtaste.描述菜品酸甜可口Its veryrich andcreamy.描述菜品口感浓郁丝滑时间相关表达Just amoment,please.1请稍等片刻Well bewithyoushortly.2我们会尽快为您服务The kitchenis currentlybusy.3厨房现在很忙，可能需要等待一些时间数字和计量单位12One Two一二3Three三账单相关用语1Here isyour bill.2May Ihave yourpayment,please递送账单时的常用表达请求顾客付款3Would youliketopay bycash orcard询问顾客支付方式找零和小费表达Here isyour change.Keep thechange.这是找零不用找零了The tipis appreciated.感谢小费感谢和告别用语Thank youfor coming.1感谢顾客光临We hopeto seeyou againsoon.2期待再次光临Have anice day/evening.3祝顾客愉快常见问题解答Doyouhave Wi-Fi Isthereaparking lot你们有吗？有停车场吗？Wi-FiAre petsallowed允许携带宠物吗？紧急医疗援助用语Call anambulance!2叫救护车！Ineeda doctor.1我需要医生Help!救命！3卫生间指引The restroomis toyour left/right.1卫生间在您的左边右边/Its justaround thecorner.2就在拐角处Down thehall.3沿着走廊走停车服务用语Where isthe parkinglot Doyou offervalet parkingIs parkingfree停车场在哪里？你们提供代客泊车服务吗？停车免费吗？失物招领处理Did youlose something1您丢了东西吗？We foundthis[item].2我们捡到了这个物品[]Please describethe itemyou lost.3请描述您丢失的物品天气相关对话Its abeautiful Itsraining Itssnowing!day today.outside.下雪了！今天天气真好外面下雨了本地景点推荐Irecommendvisiting2[attraction].我推荐您去景点看看[]Have youvisited1[attraction]您去过景点了吗？[][Attraction]isamust-see.3景点是必游之地[]交通指南说明You cantake the[bus Thenearest subwayIts a10-minute walknumber]bus.station is[station name].from here.您可以乘坐公交车号码路公交车最近的地铁站是地铁站名称从这里步行分钟即可到达[][]10文化差异注意事项Tipping TableMannersIn somecultures,tipping isTable mannersvary acrosscustomary,while inothers itis cultures.Be awareof localnot.customs.DirectnessSome culturesare moredirect intheir communicationthan others.服务质量提升技巧SmileA smilecan goa longway.Be AttentivePayattention toyour customersneeds.Be HelpfulGothe extramile toassist yourcustomers.非语言沟通技巧Eye ContactBody LanguageFacialExpressionsMaintain appropriateBe mindfulof youreyecontact.body language.Use positivefacialexpressions.处理特殊场合用语Happy Birthday!1生日快乐！Congratulations!2恭喜！Happy Anniversary!3周年纪念日快乐！常见对话练习1Ordering Food2Handling Complaints3MakingRecommendationsPractice takingand confirmingPractice resolvingcustomerorders.complaints.Practice recommendingdishesand drinks.。