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第1次课
6.Read the32di学alo时gues againand answersome questions
7.Role play:The bellmancarries thebaggage andshow the guests upto the room,授课形式授课时间Teach,ListenRole-playtelling the guest wherethe barberis.
8.Read andrecite theexpressions课目、课题Self-Introduction and the Introductionof thisCourse
1.Study thelanguage forintroducing yourselvesand gettingto knowpeople;教学目的和
2.Master thegiven expressionsand related expressions;要求
3.Do thelistening exercises.作业布Expressions Whichdepartment areyou inWhats yourmajorTranslate theuseful expressionsand memorizethem.Where doyou comefrom Mymajor is...重点难点Im gladto meetyou!How doyou doIts a pleasureto meetyou.参考资《饭店管理英语》，《旅游英语》I.Lead-in Questions
101.When dopeople introducethemselves
2.How dopeople getto knoweach other教学进程II.Introducing Yourselves.35（含课堂
1.Listen to the tapeand fill in the blanks.教学内容、教学方法、
2.Invite somestudents toact out.辅助手段、师生互动、III.the Introductionof thisCourse15时间分配、
1.the characteristicsof thiscourse.板书设计）
2.How to learn itwell.课后自我总结分The studentsare ableto write the dictation,only ifthey learn the new words.So itsessentialfor themtolearnand expandvocabulary.第次课学时2授课形式课堂讲授授课时间Unit5课目、课题教学目的和Finish theexercises of Unit4and learn“The Cashier”.要求重占Cashier playsan importantrole in the Front Office.难点教学进程
9.Review the text:（含课堂Finish someexercises ofUnit4:How todirect theway.教学内
10.Learn the new text.容、教学方4Scene1:Foreign currencyexchange法、辅助手5Scene2:Checking out段、6Scene3:Mis-calculation师生互动、7Some wordsto notice:时间分配、板书设计）
11.Read the3dialogues againand answersome questions
12.Role play:The guestfound heshould paymore thanhe calculatedand refused.Thecashier shoulddeal properlywith it.
13.Fill in the prepositions.Translate theuseful expressionsand memorizethem.作业布置主要参考资料《饭店管理英语》，《旅游英语》If the text is not hard,the studentsshould learnby themselves.Teachers playa roleas a课后自我listener andadvisor.总结分析第次课学时2授课形式课堂讲授授课时间Unit6课目、课题教学目的和Finish theexercises ofUnit5and learnSettling GuestsComplaints^.要求重占Settling complaintsneeds skills.The students have noexperience ofthat.难点教学进程
14.Review theformer unit:（含课堂Finish someexercises.教学内
15.Learn the new text.容、教学方8Scene1:Changing aroom法、辅助手9Scene2:At theLost andfound Desk段、10Scene3:Charging more师生互动、11Some wordsto notice:时间分配、板书设计）
16.Read the3dialogues againand answersome questions
17.Role play:Help the guest tofind hiswallet,who isvery impatientand worried..
18.Fill in the prepositions.Translate the sentences.作业布置主要参考资料《饭店管理英语》，《旅游英语》课后自我The students could writesentences correctlyafter theyvepracticed a lot.总结分析第次课学时2授课形式课堂讲授授课时间Unit7课目、课题Finish theexercises ofUnit6and learn how towork in the Business教学目的和Center andthe GeneralSwitchboard.要求重占How todeal withdifferent situationsin the Business Center.难点教学进程
19.Review theformer unit:（含课堂Finish someexercises.教学内
20.Learn the new text.容、教学方12Scene1:introducing the services of theBusinessCenter Role-play:To deal with法、辅助手the guestsrequirement段、13Scene2:About thefax services师生互动、14Scene3:Dealing with the telephoneproblem时间分配、15Some wordsto notice:板书设计）
21.Read the3dialogues againand answersome questions
22.Role play:Help the guest tosend afax toNew York
23.Finish the multiple choice.Translate thesentences.作业布置主要参考资料《饭店管理英语》，《旅游英语》For somestudents whohad experiencewith BusinessCenter,the text is easierto课后自我understand.But formost of them theydont haveopportunities.Role playinghelps them总结分析a lotto understand the text.第次课学时2授课形式课堂讲授授课时间Review课目、课题教学目的和Finish theexercises ofUnit7and reviewthe wholepart.要求重占How todeal withdifferent situationsin the Front Office.难点
24.Review theformer unit:Finish someexercises.教学进程
2.Job descriptionof the Front Office（含课堂Role play:教学内16How toserve atthe CashiersDesk容、教学方17Offer helpto the guest,introducing facilities of thehotel法、辅助手18Some wordsto notice:段、师生互动、时间分配、板书设计）a Finish the multiplechoice.Translate thesentences.作业布置主要参考资料《饭店管理英语》，《旅游英语》The studentslistening abilityisnotgood.For somestudents,they cantwrite down课后自我simple words.After aperiod ofpracticing oralexpression,theyve madeprogress in总结分析speaking.第次课学时2授课形式课堂讲授授课时间Part2Unit1课目、课题教学目的和The studentsshould understandwhat kindof rolethe Housekeeping Dpt.plays.要求重占The understandingof thetext isa bit difficult.难点
1.Learn thevocabulary.
2.Ask the students topreview themanagers remarks.
3.Explain thetext:教学进程1Explain thedifficult points.（含课堂2Read thetext fluently.教学内
4.Answer some questions.容、教学方1What arethe dutiesof the HousekeepingDpt.staff法、辅助手2What arethe furtherrequirements they should fulfill段、师生互动、时间分配、板书设计）
3.How toteach thiscourse.IV.Listening Practice
301.Listen topeople speakingand decidewhat they are talkingabout.
2.Listen to the followingquestions and choose the appropriate answers.
3.Listen to the followingshort dialoguesandchoosetheappropriateanswers.
4.Listen to the followingtalk andfillin theblankswith themissing words.Preview thenew wordsof Room Reservations andread thetext to get readyfor the作业布置lectures.主要参考资料21st CenturyPractical SituationalHotel EnglishTheteacher shouldhelp the students understandimportance of theFrontOffice andits课后自我总function inoperation of a hotel.The studentsshould understandthe rolesthey911play in结分析the followingclasses,so that they canlearn thesubject withaims.3How tobear inmind sellingthe servicesof thehotel4Prepare forlearning Unit
1.Translate thetext intoChinese.作业布置主要参考资料《饭店管理英语》，《旅游英语》The studentshave learnedtheFrontOffice,now theyenter intolearning what should be课后自我done in the HousekeepingDpt..They shouldplay moreroles tofamiliarize themselves总结分析with thework.第次课学时2授课形式课堂讲授授课时间Unit1课目、课题教学目的和Learn how to guidethe gueststo theirrooms.要求重占Explaining tothe guestthe roomand hotelfacilities isimportant.难点教学进程
25.Review theformer managers remarks:（含课堂Some expressionsshould bestressed.教学内
26.Learn thenew text.容、教学方19Scene1:Recognizing the guests法、辅助手20Scene2:About the room facilities段、21Scene3:About thehotel services师生互动、22Some wordsto notice:时间分配、Carafe,precede,amenity,fabrics,thermos板书设计）
27.Read the3dialogues againand answersome questions
28.Role play:Introduce thefacilitiesof the room,trying tosell thehotel services.
29.Fill in the prepositions.作业布Translate thesentences.主要参考资《饭店管理英语》，《旅游英语》课后自我总结分For somestudents who are activeto practice,theyve madeprogress afterlearning thePart
1.Those studentswhoarereluctant tospeak析should begiven moretasks.第次课学时2授课形式课堂讲授授课时间Unit2课目、课题教学目的和Learn how to behavewhile workingin the guests rooms.要求重占Explaining tothe guestthe roomservices isimportant.难点教学进程30Review theformer dialogue:（含课堂Some expressionsshould bestressed.教学内31Learn thenew text.容、教学方32Scene1:Making upthe room法、辅助手33Scene2:Cleaning theroom段、34Scene3:The turn-down service师生互动、35Some wordsto notice:时间分配、Oblige,tidy up,boiled water板书设计）
32.Read the3dialogues againand answersome questions
33.Role play:Persuade theguest tohave theroom cleaned.
34.Finish someexercises.Translate thesentences.作业布置主要参考资料《饭店管理英语》，《旅游英语》The studentsshould cultivateawareness ofserving the guests.Whatever requeststhey课后自我have,they tryto fulfillthem aslong as theyarereasonable.总结分析第次课学时2授课形式课堂讲授授课时间Unit3课目、课题教学目的和Learn how to explainand offerspecial services.要求重占Explaining specialservices isimportant.难点教学进程
35.Review theformer dialogue:（含课堂Some expressionsshould bestressed.教学内
36.Learn thenew text.容、教学方27Scene1:Buying Thingson Request法、辅助手28Scene2:About RoomServices段、29Scene3:At TeaTime师生互动、30Some wordsto notice:时间分配、Refreshments,assortment,pastry板书设计）
37.Read the3dialogues againand answersome questions
38.Role play:Provide for theguestsbeverage\cakes accordingto theirrequirements.
39.Finish someexercises.1Translation2Read andpractice theexpressions.Translate thesentences.作业布置主要参考资料《饭店管理英语》，《旅游英语》The studentscould writeout somephrases,but theywere unfamiliar with thesense课后自我group.So itshard towritethesentences correctly.总结分析第次课学时2授课形式课堂讲授授课时间Unit3Unit4课目、课题教学目的和Review the texts andlearnthenew unit.要求重占Describe how to uselaundry service.难点
1.Review the3dialogues.lAsk the students to read.教学进程2Learn the function study:（含课堂Itsapleasure./Don9t mentionit./Im alwaysat yourservice.教学内
2.Finish thetranslation.容、教学方
3.Prepare forthe unit
4.法、辅助手1Read thenew wordsand expressions段、2Ask thestudents toexplain laundry service.师生互动、时间分配、板书设计）
4.The studentsshould readthe dialoguesfirst.
5.Raise some questions.Preview thetext.作业布置主要参考资料《饭店管理英语》，《旅游英语》Situational learninghelps thestudents getused tothe realsituations.The students课后自我practise ina repetitiveway sothattheywill familiarize themselves withdifferent总结分析situations.第次课学时2授课形式课堂讲授授课时间Unit4课目、课题教学目的和Learn how to providelaundryservice.要求重占Express service and somerelated rulesof indemnityshould bemade clear.难点
40.Review theformer dialogue:Some expressionsshould bestressed.教学进程
41.Learn thenew text.（含课堂31Scene1:Explaining howtogettheservice教学内32Scene2:Suggesting expressservice容、教学方33Scene3:Honesty isthe bestpolicy法、辅助手34Some wordsto notice:段、Notify,dry-clean,iron,indemnity,mend,stitch师生互动、时间分配、板书设计）第次课学时22授课形式授课时间Teach,ListenRole-play课目、课题Part I-Unit OneRoomReservations
1.Study thenew wordsand expressionsofUnit One;教学目的和
2.Acquaint with the background information ofUnitOne.要求
3.Study UnitOne andact itout.
1.Vocabulary;
2.PhrasesStructures;重占难点
3.Role-playI.Greetings andintroduction5’II Study thenew words
301.Ask students to readthenew words,and afterlistening totheir reading,correcttheir wrongpronunciation.教学进程
2.Explain theusage ofsome wordsby examples.（含课堂教学内容、III.Introduce somebackground information15教学方法、
1.the relatedworking situations.辅助手段、
2.the workingprocess师生互动、
3.Attentions时间分配、板书设计）IV.Explain thetexts andlet thestudents toact themout
401.A longdistance callreservation
42.Read the3dialogues againand answersome questions
43.Role play:Provide laundryservice/express for a guestwho isgoing tocheck out.Review thetext.作业布置主要参考资料《饭店管理英语》，《旅游英语》Students madethe dialoguein accordancewith therequirement.But theywere not课后自我familiarwithsome expressions.总结分析第次课学时2授课形式课堂讲授授课时间Unit4Unit5课目、课题教学目的和Review thetexts andlearn aboutmiscellaneous services.要求重占Providing extra services requiresflexibility.难点
4.Review the3dialogues.教学进程lAsk thestudents toread.（含课堂2Learn thefunction study:教学内There isno needto fillin anotherform.容、教学方You neednthurry.There arestill tenminutes togo.法、辅助手He should be onduty tonight,but hehasnt comeyet.段、
5.Finish thetranslation.师生互动、
6.Prepare forthe unit
5.时间分配、3Read thenew wordsand expressions板书设计）4Ask thestudents togive someexamples..
4.The studentsshould readthe dialoguesfirst.
5.Raise some questions.Preview thetext.作业布置主要参考资料《饭店管理英语》，《旅游英语》Usually thestudents canplay roleswhen theyknow sth.About thesituations.For课后自我unknown scenes,they have to refertothecontent of thetexts.总结分析第次课学时2授课形式课堂讲授授课时间Unit5课目、课题教学目的和Learn howto provideextra serviceson request.要求重占Extra servicesshould beprovided andmade clear.难点
44.Review theformer dialogue:Some expressionsshould bestressed.教学进程
45.Learn thenew dialogues.（含课堂35Scene1:Providing somethingextra onrequest教学内36Scene2:About baby-sitting service容、教学方37Scene3:Dealing withemergency法、辅助手38Some wordsto notice:段、On loan,spring,trolley,well-educated,slip,pinch,concussion,fracture师生互动、时间分配、板书设计）
46.Read the3dialogues againand answersomequestions
47.Role play:Explain toa guestwho asksfor baby-sitting serviceRead thefunction study.作业布置主要参考资料《饭店管理英语》，《旅游英语》Some studentsare carelessand ignorethe detailsof providingextra servicestothe课后自我guests.During the role-play they should bereminded ofregulations ofextraservices总结分析such asadding abed andbaby-sitting.第次课学时2授课形式课堂讲授授课时间Unit5Unit6课目、课题教学目的和Review thetexts andlearn wake-up callservice.要求重占Understand different kinds of wake-up calls.难点
7.Review the3dialogues.教学进程lAsk thestudents toread.（含课堂2Learn thefunction study:教学内Were allsorry tohear ofyour illness.容、教学方Oh,thats badluck.Look,if theressth.I cando tohelp,please letme know.法、辅助手
8.Finish thetranslation.段、
9.Prepare forthe unit
6.师生互动、5Read thenew wordsand expressions时间分配、6Ask thestudents togive someexamples.板书设计）
4.The studentsshould readthe dialoguesfirst.
5.Raise somequestions.Preview thetext.作业布置主要参考资料《饭店管理英语》，《旅游英语》The studentscould playroles byusing expressionsof function study.But fortranslation,课后自我they madealotof mistakes.So reviewinggrammar isalso importantto them.总结分析第次课学时2授课形式课堂讲授授课时间Unit6课目、课题教学目的和Learn howto providewake-up calls.要求重占Different wake-up callsshould beexplained toguests.难点
48.Review theformer dialogue:Some expressionsshould bestressed.教学进程
49.Learn thenew dialogues.（含课堂39Scene1:Explaining time difference教学内40Scene2:A morningcall容、教学方41Scene3:Leaving thehotel法、辅助手42Some wordsto notice:段、Jet-lag,timedifference,ahead of,a computerwake-up service,considerate师生互动、时间分配、板书设计）
50.Read the3dialogues againand answersomequestions
51.Role play:Explain toa guestdifferent kindsof wake-up calls.Read thefunction study.作业布置主要参考资料《饭店管理英语》，《旅游英语》After learningthe dialoguesthestudentsunderstood thedifferent kindsofwake-up calls课后自我and could explain totheguests clearly.总结分析第次课学时2授课形式课堂讲授授课时间Unit6Unit7课目、课题教学目的和Review thewake-up callservice andlearnhowto providemaintenance service.要求重占Understand different situations of maintenance servicestheguestsneed.难点
10.Review the3dialogues.lAsk thestudents toread.教学进程2Learn thefunctionstudy:（含课堂We911havetocharge you50%of theprice,forahalf daysrent ischarged againsta教学内room notvacated by12:00noon.容、教学方Because of the badweather,the eveninggarden wontbe opentoday.We areso法、辅助手sorry.段、
11.Finish thetranslation.师生互动、
12.Prepare forthe unit
7.时间分配、7Read thenew wordsand expressions板书设计）8Ask thestudents togive someexamples.
2.A groupreservation
3.A face-to-face reservationLearn the STRUCTURESTUDY part.作业布置Be familiarwith theexpressions inthe FUNCTIONSTUDY part.主要参考资料21st CenturyPractical SituationalHotel EnglishThe studentscouldfinish theexercises.But ifthey preview thetext,it wouldbe betterforthem tofinish themeasily.After class,theyshouldspend moretime practicingdialogues.课后自我总结分析
4.The studentsshould readthe dialoguesfirst.
5.Raise somequestions.a How to telltheguestif he/she findsproblems withthe electricapplinaces intheroom作业布Preview thetext.主要参考资《饭店管理英语》，《旅游英语》b How to showtheguestuse somefacilities课后自我总结分Its easyforthestudents to understandthe dialogues,but whenit comesto someexplenarytexts,they finditdifficulttounderstandand translate.析So theirvocabulary shouldbe expanded.第次课学时2授课形式课堂讲授授课时间Unit7课目、课题教学目的和Learn howto providemaintenance service.要求重占Explaining totheguesthowto use somefacilities isdifficult.难点52Review theformer dialogue:Some expressionsshouldbestressed.教学进程53Learn thenew dialogues.（含课堂54Scene1:Repairing theTV set教学内55Scene2:Showing howtouse certain facilities容、教学方56Scene3:Solving themini-bar problem法、辅助手57Some wordsto notice:段、Wobbly,electrician,duplicate,tip,liquor,shrimp cracker,medication师生互动、时间分配、板书设计）
54.Read the3dialogues againand answersomequestions
55.Role play:Explain toa guesthowtousecertainfacilities intheroom.Read thefunctionstudy.作业布置主要参考资料《饭店管理英语》，《旅游英语》After learningthedialoguesthestudentsunderstood thedifferentkindsofmaintenance课后自我serviceandcouldexplaintotheguestsclearly.总结分析第次课学时2授课形式课堂讲授授课时间Review课目、课题教学目的和Finishtheexercises ofUnit7and reviewthe wholepart.要求重占How todeal withdifferent situationsintheHousekeeping Deparment.难点教学进程
56.Review theformer unit:（含课堂Finish someexercises.教学内
2.Job descriptionoftheHousekeeping Department容、教学方Role play:法、辅助手47How tooffer laundryservice.段、48Offer helptotheguest,introducing facilitiesoftheroom.师生互动、49Showing totheguesthowtouse facilitiesintheroom.时间分配、板书设计）a Finishthemultiplechoice.Translate thesentences.作业布置主要参考资料《饭店管理英语》，《旅游英语》The studentshave learnedseveral unitsof serviceintheHousekeeping Department.课后自我Their communicativeabilities havebeen improvedand theylearned moreprofessional总结分析English.第次课学时2授课形式课堂讲授授课时间Part3Unit1课目、课题教学目的和The studentsshould understandwhat kindof rolethe Food and Beverage Dpt.plays.要求重占The understandingofthetextisa bitdifficult.难点
5.Learn thevocabulary.
6.Ask thestudents topreviewthemanagersremarks.
7.Explain thetext:教学进程3Explain thedifficult points.（含课堂4Readthetext fluently.教学内
8.Answer somequestions.容、教学方3What arethe dutiesoftheFood andbeverage Dpt.staff法、辅助手4What arethe furtherrequirements theyshould fulfill段、师生互动、时间分配、板书设计）3How tobear inmind sellingthe servicesofthehotel4Prepare forlearning Unit
1.Translate thetext intoChinese.作业布置主要参考资料《饭店管理英语》，《旅游英语》The studentshave learnedtheHousekeepingDepartment.Now theystart withlearning课后自我whatshouldbe doneintheFoodandBeverageDpt..They shouldplay moreroles to总结分析familiarizethemselveswiththework.第次课学时2授课形式课堂讲授授课时间Review课目、课题教学目的和Review thewhole unitswhich thestudentshave learned.要求The studentsshould learnand understandhowtodealwithdifferentsituationswhenever重占they workintheDepartments ofFrontOffice,Housekeeping orFoodBeverage.难点
1.Review someterms and expressions theyvelearned.
2.Highlight theconcepts andterms whichthestudentshavelearnedinthewhole教学进程semester.（含课堂
3.Practise somerole-plays.教学内容、教学方法、辅助手段、师生互动、时间分配、板书设计）
4.Answer thequestions.Review thetexts andvocabulary.作业布置主要参考资料《饭店管理英语》，《旅游英语》After asemesters learning,more thanhalf ofthe classhave hadthe ideaof servicesinthe课后自我hotel.They canuse someprofessional termsto makethe conversations..总结分析第次课学时32授课形式授课时间Teach,ListenRole-playChapter1课目、课题Reservations
1.Study thenewwordsandexpressionso教学目的和
2.Acquaint withthe backgroundinformation.要求
3.Study thedialgoues andact itout.
1.Master thenewwordsandthe relatedexpressions;
2.Apply themto oralpractice;重点难点
3.Be familiarwiththeinvolved workingprocess.I.Greetings andintroduction59II.Studythenewwords
252.Ask studentstoreadthenewwords,and afterlistening totheir reading,correcttheir wrongpronunciation.教学进程
3.Explain theusage ofsome wordsby examples.（含课堂教学内容、III.Introduce somebackgroundinformation15教学方法、
4.therelatedworking situations.辅助手段、
5.the workingprocess师生互动、
6.Attentions时间分配、板书设计）IV.Explain thetexts andlet thestudentstoact themout
401.RegistrationScene:A carpulls upin frontof HuatianHotel anda bellmangoes forwardto meettheguests,opening thedoor ofthe carfor them.
2.Receiving aWalk-in GuestScene:A gentlemansteps in,trying tofind aroom forthe night.V.Comment5‘Making commentson thestudents9performance andgive correspondendsuggestions.作业布置To previewthe Scene3主要参考资料21st CenturyPractical SituationalHotel EnglishThestudents canuse expressionsto playtherole.They shouldset upmore scenestomake dialoguesand putthesentencesinto use.课后自我总结分析第次课学时42授课形式课堂讲授授课时间课目、课题Chapter1Reservations教学目的和Keeping downdetailsKeeping updates要求重占Howtokeep updatesofthereservation难点教学进程
1.Review:howtoguarantee the booking（含课堂
2.exercises:listening practice教学内
3.Learn thekey expressionsof keepingupdates容、教学方
4.role-play:法、辅助手A reservea deluxedouble roomfor May1to
3.段、B changethebookingto April30to May
2.师生互动、
5.translation practice时间分配、板书设计）memorize usefulexpressions作业布置主要参考资料《饭店管理英语》，《旅游英语》Thestudentscould understandthetextwell ifthey previewand reviewwhat theyve课后自我learned.As farasthedialogues areconcerning,theyshouldspend moretime practicing总结分析them bothin classand afterclass.第次课学时52授课形式课堂讲授授课时间Reservation课目、课题教学目的和Role-play:要求重占Howtoexplain serviceofahotel totheguests.难点
4.Review thetext:教学进程Finish someexercises（含课堂
5.Learnthenew text.教学内1Scene1:Mail service容、教学方2Scene2:Introducing somescenic spots法、辅助手3Scene3:Showing theway段、师生互动、时间分配、板书设计）。
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