礼仪英语教学课件

礼仪英语教学课件掌握职场与社交中的礼仪英语表达第一章礼仪英语概述职场重要性商务必备技能社交沟通润滑剂在现代职场环境中，礼仪英语是建立专业形在国际商务往来中，礼仪英语不仅是沟通工在日常社交场合，礼仪英语让您的交流更加象的基石无论是与同事协作、向上级汇具，更是文化桥梁掌握商务礼仪英语能够温和友善从初次见面到深度交流，适当的报，还是接待客户，恰当的礼仪英语都能显帮助您在谈判、合作和客户关系维护中取得礼貌表达能够快速拉近人际关系，创造良好著提升您的职业影响力和可信度更好的效果的沟通氛围文化差异是礼仪英语学习中的重要考量因素不同国家和地区的文化背景会影响人们对礼貌和尊重的理解与表达方式因此，学习礼仪英语不仅要掌握语言技巧，更要理解其背后的文化内涵礼仪英语的基本原则尊重Respect尊重是礼仪英语的核心原则这不仅体现在用词的选择上，更体现在对他人观点、文化背景和个人空间的认知与接纳在英语交流中，尊重意味着使用恰当的称谓、避免冒犯性语言，以及给予他人充分的表达机会礼貌Politeness礼貌是礼仪英语的外在表现通过使用please、thank you、excuse me等礼貌用语，以及采用委婉的表达方式，我们能够让对话更加和谐友好礼貌不是虚伪，而是对他人的体贴和关怀适当的表达Appropriateness适当性要求我们根据不同的场合、对象和情况选择合适的表达方式正式场合需要更严谨的用词，而轻松的社交环境则可以相对随意掌握这种灵活性是礼仪英语的重要技能体贴与考虑他人感受Consideration真正的礼仪英语源于内心的善意和对他人感受的关注这意味着在交流过程中要设身处地为他人着想，避免可能造成不适或误解的表达，始终保持同理心常用礼貌用语请Please谢谢Thank youPlease是英语中最基本也最重要的礼貌用语之一它不仅能软化命令或请求的语气，还能表感谢的表达在英语文化中极为重要除了基本的Thank you之外，还有多种表达感谢的方达对他人的尊重在不同情况下，please可以放在句首、句中或句尾，效果略有不同式，程度和正式程度各不相同掌握这些变化能让您的表达更加丰富和得体•Thank youso much非常感谢•句首Please help me withthis.更加正式•I reallyappreciate it我真的很感激•句尾Could youhelpme,please更加礼貌•Thanks alot非正式场合•句中Would youplease considerour proposal最为客气•Much obliged较为正式对不起Sorry/Excuse me打招呼GreetingsSorry和Excuse me虽然都表示道歉，但使用场合有所区别Sorry通常用于已经发生的恰当的问候语是建立良好第一印象的关键不同时间、场合和对象需要使用不同的问候方式错误或不当行为，而Excuse me多用于请求允许或在事前的礼貌表达掌握这些变化能够展现您的专业素养和文化敏感度•Sorry for the delay为延误道歉•Good morning/afternoon/evening时间问候•Excuse me,may Ipass请让我过一下•How do you do正式初次见面•I apologize for the inconvenience正式道歉•Nice tosee youagain重逢问候第一印象决定一切第二章问候与介绍正式问候语及回应在正式场合的问候需要更加庄重和得体这些表达方式通常用于商务会议、正式晚宴或初次会面等重要场合掌握正式问候语能够立即展现您的专业素养•How doyou do-How doyou do正式初次见面•Good morning,Mr.Johnson.-Good morning,Ms.Li.•Pleased to make youracquaintance.-The pleasureis mine.自我介绍的礼仪表达自我介绍是建立professional relationship的第一步一个得体的自我介绍应该包含姓名、职位、公司等基本信息，同时要根据场合调整详细程度•Allow meto introducemyself.Im SarahChen fromABC Company.•My nameis DavidWang,and Imthe MarketingDirector atXYZ Corp.•I dontbelieve wevemet.Im JenniferLiu,pleased to meet you.介绍他人时的礼貌用语为他人做介绍时，要注意介绍的顺序和用词通常遵循将较年轻的介绍给较年长的，将下级介绍给上级的原则•Mr.Johnson,Id likeyou to meet ournew teammember,Ms.Wang.•May I introduce Dr.Smith Hesour consultanton thisproject.•Id like to presentour CEO,Mr.Zhang.练习活动商务见面问候对话问候与介绍例句展示Nice tomeet you./Pleased May IintroduceMr.Wang,our How doyou do（正式场合问tomeet you.manager候）这两个表达都用于初次见面，但程度略有这是一个标准的正式介绍句型使用这是英语中最正式的问候方式之一，通常不同Nice tomeetyou更加随和友May I显示了说话者的礼貌和谦逊，同时用于极为正式的场合或初次会面时需要好，适用于大多数社交场合；而Pleased明确提及被介绍人的职位，有助于建立注意的是，对How doyou do的标准回tomeetyou更加正式礼貌，常用于商务appropriate的交流基础这种介绍方式体应也是How doyoudo，而不是回答自或正式社交场合现了对层级关系的认知和尊重己的actual状况使用场景变化形式文化要点•商务会议中的初次介绍•Allow meto introduce...•主要用于英式英语的正式场合•社交聚会上的新朋友认识•Id likeyou tomeet...•体现了传统的英国礼仪文化•客户拜访时的礼貌问候•Please meetour...•在现代商务中使用频率有所下降掌握这些基本的问候和介绍表达是建立良好人际关系的第一步在实际使用中，要注意语音语调的配合，保持温和友善的tone，同时观察对方的反应，适时调整自己的表达方式记住，真诚的微笑和恰当的眼神交流同样重要第三章电话礼仪英语0102接听电话的标准表达留言和转接电话的礼貌用语电话接听是商务沟通中的重要环节标准的电话接听应该包括问候、自我介绍和询当需要转接电话或帮助留言时，要确保信息准确传递，同时让来电者感受到专业的问来电目的声音要清晰、语速要适中、态度要友好服务耐心和细心在这个过程中尤为重要•Good morning,ABC Company,this isSarah speaking.How may I assistyou•Im afraidMr.Johnson isin a meeting.May I take amessage•Thank you for callingXYZ Corporation.This isDavid.How canI help you•Let metransfer you to theright department.Please holdfor a moment.today•Could youplease spellyour name for meI want to makesure Iget itright.•Hello,Marketing Department,Jennifer speaking.What canI dofor you0304电话结束时的礼貌告别电话情景角色扮演练习professional的电话通话应该有一个优雅的结尾这不仅能给对方留下好印象，也能通过角色扮演来练习不同的电话场景，包括客户咨询、会议安排、投诉处理等这为future的合作奠定良好基础种练习方法能够提高在real situation中的应对能力•Thank you for calling.Have awonderful day!•客户产品咨询电话•It wasa pleasurespeaking with you.Please donthesitate tocall if you need•会议时间确认通话anything else.•紧急情况处理电话•Thank youfor your time.I lookforward to hearing from you soon.电话礼仪常用句型Good morning,this isLi speaking.Could youplease holdfor a moment Thank youforcalling.Have aniceHow may I helpyou day!当需要让来电者等待时，使用这个礼貌的表达这是一个完美的电话接听开场白它包含了三个关Could youplease是非常委婉的请求方式，for a这是电话结束时的标准礼貌表达首先表达感谢，键要素时间问候（Good morning）、自我介绍moment给出了时间概念，让等待者有心理准然后给出美好祝愿这样的结尾能够让entire（this isLi speaking）、和服务意愿的表达（How备如果等待时间较长，应及时回来询问是否愿意conversation在一个positive的note上结束，给mayIhelpyou）这种表达方式既professional继续等待caller留下excellent的impression又friendly延伸表达其他结束语选择关键要点•Would youmind holdingwhile Icheck that•Thank youfor yourtime andhave agreat•声音要清晰响亮for youafternoon!•语速要适中，让对方能够清楚理解•Please bearwith mefor justamoment.•It wasa pleasure talking with you.Takecare!•语调要上扬，显示friendly和helpful的态度•Ill beright backwithyou.•Thank youfor choosingour company.Goodbye!电话礼仪小贴士在电话沟通中，您的声音就是您的形象保持微笑，即使对方看不见，因为微笑会传递到您的声音中，让对话更加温暖友好记住，professional的电话礼仪能够显著提升公司形象和客户满意度第四章会议中的礼仪英语会议开始与结束的礼貌用语会议的开场和结尾是展现leadership和professionalism的重要时刻适当的表达能够营造productive的会议氛围，确保所有participants都感到respected和valued会议开始•Good morning,everyone.Thank youall for being heretoday.•Shall weget startedI believeeveryone ishere.•Welcome totodays meeting.I appreciate yourtime.会议结束•I thinkthat coverseverything onour agenda.Thank youfor yourvaluable contributions.•Unless thereare anyother questions,Ill concludetodays meeting.•Thank youall for a productivediscussion.I lookforward toour nextmeeting.发表意见时的委婉表达在会议中表达不同观点需要技巧直接的disagreement可能会造成conflict，而委婉的表达则能够maintain harmony的同时effectively传达您的观点•I seeyour point,however,Id like to suggest...•Thats aninteresting perspective.May Ioffer anotherviewpoint赞同与反对的礼貌说法•I appreciate your input,and Iwonder ifwe couldalso consider...无论是表达赞同还是反对，都要使用appropriate的language来维护team harmony赞同表达•I completelyagree withthat proposal.•Thats anexcellent point.•I thinkyoure absolutelyright.礼貌反对•Im notentirely convincedthat approachwould work.•I havesome reservationsabout thatplan.•Perhaps weshould considerother alternatives.会议讨论模拟练习想象您正在参加一个关于新产品launch策略的会议您需要礼貌地表达对现有计划的不同意见，同时提出alternative solution请思考如何使用diplomatic language来达到这个目标，既要保持team unity，又要确保您的concerns被heard和considered会议礼仪表达示例May Iadd something I seeyour point,but...Thank youfor yourvaluable input.这是在会议中requesting permission发言的极其礼貌这是表达disagreement的diplomatic方式首先承认这是recognition和appreciation他人contribution的的方式使用May I显示了对其他speakers和对方观点的validity（I seeyour point），然后gentle professional表达Valuable input强调了对方meeting chairperson的respect这种表达特别适合地introduce您的different perspective这种comments的worth和importance，能够鼓励further在他人发言后想要补充观点时使用approach能够减少confrontation，维护professional participation并建立positive meetingdynamicsatmosphere使用时机使用场景完整表达示例•当他人刚刚完成发言，您想补充相关信息时•当someone提供了useful information或insights•在discussions激烈时，需要politely插入您的观点•I seeyour point,but Iwonder ifweve时considered thebudget implications.•当您有important information需要share，但不想•在会议结束时感谢所有participants时打断他人时•I understandyour concern,but perhapswe•当您想要acknowledge某人的expertise时could explorealternative solutions.相似表达扩展表达•Thats avalid point,but Imnot sureit•If Imay interruptforamoment...•I reallyappreciate yourinsights on this matter.addresses ourmain challenge.•Could Ibuild onthat point•Your expertiseon thistopic isinvaluable.语调要点•May Ioffer adifferent perspective•Thank youfor bringingup thatimportant point.•I seeyour point部分要sincere和acknowledging•but之后的部分要confident但不aggressive这些expressions不仅体现了professional courtesy，更能够create一个inclusive和productive的meeting environment掌握这些phrases能够帮助您在任何business meeting中都表现得confident和diplomatic第五章用餐礼仪英语餐桌上的基本礼貌用语Business dining是建立relationships和closing deals的重要场合掌握dining etiquette英语不仅显示professionalism，更能让您在international businessenvironment中游刃有余•Shall weorder/Are youready to order•Please,after you.让他人先点菜•What wouldyou recommend询问推荐•This looksdelicious!赞美食物点餐与感谢服务员的表达与服务员的interaction reflects您的character和breedingPolite和respectful的态度不仅让dining experience更pleasant，也给business partners留下positive impression•Could Ihave themenu,please•Id like toorderthe salmon,please.•Could youbring ussome water,please•Thank youfor theexcellent service.避免的行为及礼貌提醒了解what notto do同样重要某些behaviors可能在某种文化中acceptable，但在international diningcontext中可能inappropriate•避免大声说话或笑声过大•不要用手机，除非absolutely necessary•等所有人都上菜后再开始用餐•使用Excuse me当需要离开座位时文化差异在dining etiquette中尤为明显例如，在西方文化中，保持eye contact和appropriate conversation是重要的，而在某些Asian cultures中，专注于食物和保持relative quiet可能更被appreciatedUnderstanding thesenuances能够帮助您navigate complexinternational diningsituations餐桌礼仪关键表达Could Ihave themenu,please Excuse me,mayIpass thesalt Thank youfor the lovelymeal.这是restaurant dining的标准开场表达使用这个expression demonstratestable etiquette和Expressing gratitude是excellent diningetiquetteCould Ihave比I want更加polite和consideration forothersRather thanreaching的essential part这个phrase可以用于感谢professional在business dining中，usually theacross thetable whichis consideredrude，host，restaurant staff，或anyone whohost会为guests requestmenus，但了解proper politelyasking someoneto passitems显示good contributedto pleasantdining experiencephrasing始终重要manners感谢的多种表达相关表达餐桌传递礼仪•This wasabsolutely delicious,thank you!•May Isee thewine list,please•Could youplease passthe bread•I reallyenjoyed the meal,thank youso•Could youtell meabout todaysspecials•Would youmind passingthe waterpitcher much.•Do youhave anyvegetarian options•MayItrouble youfor thepepper•Thank youfor choosingsuch awonderfulrestaurant.Business DiningTips CulturalConsiderations•让clients或guests先点菜•了解不同文化对alcohol consumption的attitude•选择容易吃的食物，避免messy dishes•尊重dietary restrictions和religious requirements•保持appropriate volume的conversation•注意不同文化对tipping的expectations•等所有人都用完餐再讨论business details•观察他人的behavior并适当adjust自己的方式餐桌礼仪体现个人修养在商务用餐中，您的每一个动作、每一句话都在传递着关于您个人品格和专业素养的信息优雅的餐桌礼仪不仅能让您在任何场合都游刃有余，更能为您的事业发展打开更多机遇之门第六章商务邮件礼仪邮件开头与结尾的礼貌用语Professional emailcommunication是现代business的backboneProper emailetiquette不仅确保clear communication，更体现sender的professionalism和attention todetail正式邮件开头•Dear Mr./Ms.[Last Name],最正式•Dear[First Name],熟悉但仍正式•Good morning/afternoon[Name],时间specific问候正式邮件结尾•Sincerely,最正式，用于不熟悉的收件人•Best regards,professional且versatile•Kind regards,warm但professional•Yours faithfully,极为正式，主要用于英式英语正式与非正式邮件的区别Understanding whento useformal versusinformal tone是essential skillFormalemails用于official business，client communication，和hierarchical relationshipsInformalemails适用于close colleagues和routine communicationsSemi-formal特征Formal特征•Hi[Name],作为greeting•Thanks,或Best,作为closing•Complete sentences和proper grammar•适度使用contractions•Specific subjectlines•More conversationaltone•Professional salutations和closings•避免contractions dont→do not常用邮件模板示范Information RequestMeeting RequestFollow-up EmailSubject:Request forProduct InformationSubject:Meeting Request-Project DiscussionSubject:Follow-up:Yesterdays MeetingDearMs.Johnson,Dear Mr.Chen,Dear Team,I hopethis emailfinds youwell.I amwriting toinquire about your latestproduct linefor ourupcoming I would liketo scheduleameetingto discussthe progressof ourcurrent project.Thank youfor theproductive meetingyesterday.project.Would nextTuesday at2:00PM workfor yourschedule Asdiscussed,Im attachingthe actionitems andnext steps.Could youplease providedetails aboutpricing andavailabilityPlease letme knowifyouneed tosuggest alternativetimes.Please reviewand letme knowif Imissed anything.Thank youfor yourtime andassistance.Looking forward tohearingfromyou.Best regards,[Your name]Best regards,[Your name]Sincerely,[Your name]商务邮件礼仪示范句开头礼貌用语结尾礼貌用语请求表达Dear Mr.Smith,是business correspondence中Best regards,/Sincerely,是最versatile和Could youplease.../Iwouldappreciate it最standard和safe的开头这种称呼显示respect professional的email closingsBest regards更if...是making requests的diplomatic ways这些和professionalism，适用于大多数formal modern和friendly，而Sincerely更traditional和expressions显示courtesy和respect forbusiness situations formalrecipients time使用guidelines选择指南Polite requestvariations•首次contact时始终使用title+last name•Sincerely-给不熟悉的人或非常formal的•Would itbe possibleto...非常礼貌situations•确保spelling正确，mistake会给人careless•I waswondering ifyou could...casual但仍的impression•Bestregards-professional但不太stiff礼貌•如果不确定gender，可以使用full name:•Kind regards-slightly warmerthan Best•If youhave amoment,could you...Dear TaylorJohnson,regards acknowledgingtheir busyscheduleAlternative formalopenings•Respectfully-给senior executives或•At yourconvenience,please...no timegovernmentofficials pressure•Dear Dr.Williams,有学术title时•Dear ProfessorChen,教授title•To WhomIt MayConcern,不知道specificrecipient时写作练习尝试写一封商务邮件，要求安排一次客户会议使用本节学到的礼貌表达，确保邮件既professional又friendly记住包含clear subjectline，appropriategreeting，specific request，和proper closing第七章社交场合的礼仪英语邀请与接受邀请的表达道歉与感谢的礼貌用语介绍话题与结束对话的技巧Social invitations需要grace和diplomacyWhether extending或accepting Gracefulapologies和heartfelt thanks是social etiquette的cornerstonesThese Smoothconversation flow是social success的keyKnowing howto introduceinvitations，proper language能够create positiverelationships和memorable expressionsshould besincere，specific，和appropriate to the situationtopics和gracefully endconversations能够让您在any socialsituation中feelexperiences confidentSincereapologies发出邀请话题引入•I sincerelyapologizefor theinconvenience.•Would youliketojoin usfor dinnerthis Friday•Speaking oftravel,have youbeen anywhereinteresting lately•Im terriblysorry about the mix-up.•Id loveto inviteyou toour companysanniversary celebration.•That remindsme ofsomethingIheard recently...•Please acceptmy apologiesforbeinglate.•Were hostinga smallgathering.Would yoube interestedin attending•Im curiousaboutyourthoughts on...Heartfelt thanks接受邀请优雅结束•I cantthank youenough for your kindness.•That soundswonderful.Id bedelighted tojoin you.•Its beensuch a pleasuretalking withyou.•Your generositymeans so much tome.•Thank youfortheinvitation.I lookforwardtoit.•I dontwant tomonopolize yourtime...•Im deeplygrateful foryour support.•Id loveto come.What canI bring•I shouldlet you get backtotheparty.社交礼仪常用表达Im sorryfortheinconvenience.这是acknowledgment responsibility和showing empathy的professionalwayInconvenience是diplomatic word，不too dramatic但acknowledges theimpact onothersWould youliketojoin usfor dinner这是一个warm且inclusive的invitation表达Would youliketo比Doyou wantto更加polite和considerate使用join uscreatessense ofcommunity和belongingIt wasapleasuretalkingwithyou.这是一个graceful conversationending它expresses genuineappreciationfortheinteraction并leaves positiveimpressionPleasureconveys thatyou enjoyed和valued theconversationSocial ConversationStarters GracefulExit Strategies•Howdoyou knowthe host•Excuse me,I need to findthe restroom.•This isa lovelyvenue,isnt it•I promisedto catchup withsomeone acrossthe room.•Have youtried theappetizers Theyredelicious!•I shouldgo refreshmy drink.•I loveyour[dress/tie/watch].Where didyougetit•I wanttomakesure Ispeak witheveryone tonight.•What bringsyouto[city/event]today•Please excusemeforamoment.社交对话模拟练习想象您在一个industry networkingevent您需要introduce yourselfto strangers，maintain interestingconversations，和gracefully movebetween differentgroupsPractice usingthese phrasesindifferent scenarios来build yourconfidence insocial situations第八章文化差异与跨文化礼仪在global businessenvironment中，understanding culturaldifferences是success的critical factorDifferentcultures有unique approachesto communication，relationships，和business practicesBeingculturally sensitive不仅showsrespect，更能prevent misunderstandings和build strongerinternational partnershipsCommunicationStylesDifferent cultures有distinct communicationpreferencesSome cultures prefer direct和explicit communication，while othersrely oncontext，nonverbal cues，和implicit understandingDirectcultures:USA,Germany,Netherlands-clear,specific,straightforwardIndirect cultures:Japan,Korea,Thailand-subtle,contextual,harmony-focusedMixed styles:UK,France,Australia-situationally adaptedRelationshipBuildingBusiness relationshipdevelopment variessignificantly acrossculturesSome culturesseparate business和personal relationships，while otherssee themas interconnectedTask-oriented:Focus onbusiness first,relationships develop naturallyRelationship-oriented:Build trust和rapport beforeconducting seriousbusinessBalance approach:Integrate bothrelationship和task elementsTimeOrientationAttitudes towardtime和punctuality differgreatlyUnderstanding thesedifferences preventsconflicts和showscultural awarenessMonochronic:Linear time,punctuality crucial,sequential tasksPolychronic:Flexible time,relationships overschedules,multitaskingMixed approach:Context-dependent timeconsciousnessSuccessful cross-cultural communicationrequires patience，observation，和willingness toadaptWhen indoubt，err onthe sideof formality和show extrarespectAsk questionsabout preferences，observe localcustoms，和be opentolearning frommistakesRemember，cultural competence是ongoing process，not aone-time achievement文化差异实例分析90%85%75%英国商务守时率日本人避免直接拒绝美国人偏好直接表达英国商务文化极其重视punctuality迟到被视为在日本文化中，direct no被认为rude和American businessculture valuesdirectness和disrespectful和unprofessionalMeeting通常confrontationalInstead，Japanese people使用efficiencyAmericans appreciatestraightforwardprecisely ontime开始，甚至提前几分钟到达是indirect expressionslike Thatmight bedifficult或communication，clear expectations，和immediateexpected Weneedto consider itcarefully feedbackTellit likeit is是common attitude英国礼仪特点日本商务礼仪Queue etiquette:排队是sacred ritual，cutting inline极其offensive Bowing:Shows respect，deeper bow=greater respectUnderstatement:Modest表达，避免boasting或over-enthusiasm Businesscards:Received withboth hands，treated withrespectWeather talk:Safe conversationstarter，always sociallyacceptable Harmonymaintenance:Avoid confrontation，seek consensusApologyculture:Sorry用于many situations，不只是real apologiesHierarchy awareness:Age和seniority determineinteraction styles文化敏感度提醒避免stereotyping或overgeneralizationIndividual differencesexist withinevery culture最好的approach是观察specific situation，askrespectful questions，和adapt accordinglyCulturalawareness是show respect和build trust的powerful tool第九章礼仪英语中的非语言沟通Non-verbal communication占total communicationimpact的55%，远超verbal content的7%在international businesscontext中，understanding和mastering non-verbal cues尤其crucial，因为cultural interpretations可能significantly differ眼神交流微笑表达Appropriate eye contact建立trust，shows Genuinesmile是universal positivesignal，但confidence，和demonstrates engagement然而，frequency和context varyby cultureProfessionalculturalnorms varysignificantly regardingduration，smile shouldbe warm但not overlyfamiliar，intensity，和hierarchy considerationsespecially informal businesssettings着装礼仪身体姿势Appropriate attirecommunicates respect，Posture communicatesconfidence，respect，和professionalism，和cultural awarenessDressengagementOpen postureinvites interaction，codes varyby industry，culture，和specific whileclosed posturecan signaldefensiveness或occasion discomfort空间距离手势语言Personal spaceexpectations varydramatically acrossHand gesturescan enhancecommunication但mustculturesUnderstanding appropriatedistances forbe usedcarefullySome gestureshave differentdifferenttypes ofinteractions preventsdiscomfort和meanings indifferent cultures，potentially causingshowscultural sensitivitymisunderstandings非语言沟通要点详解010203保持适度眼神接触，表达尊重避免双臂交叉，显得防御适当点头表示理解与赞同Eye contactduration和frequency needcareful balanceToomuch Crossedarms createphysical barrier和can signaldefensiveness，Nodding是powerful non-verbal toolfor showingengagement，can seemaggressive或inappropriate，too little可能appear resistance，或discomfortEven ifyoure comfortable，others understanding，和agreementHowever，frequency和intensitydisinterested或disrespectful在Western cultures，maintaining mayinterpret thisposture negatively，affecting relationshipshould matchthe conversationstone和cultural contextOver-eye contactduring conversationsshows engagement和honesty building和communication effectivenessnodding canseem inauthenticBetteralternatives forarm positioningEffective noddingtechniques Guidelinesfor appropriateeye contact•Arms relaxedat sides•Single slownod:Deep agreement或understanding•During introductions:3-5seconds directeye contact•Hands claspedin frontprofessional且open•Multiple quicknods:Enthusiasm或encouragement•In conversations:70-80%eyecontactwhen listening，50-60%•One handon hip，other gesturingconfident但casual•Slight headtilt withnod:Thoughtful considerationwhenspeaking•Hands behindback formal且respectful•Cultural note:Some culturesnod morefrequently thanothers•In presentations:Scan audience，make briefcontact withindividuals•Cultural considerations:Some Asianculturespreferlessdirect eyecontact withauthority figuresGesturePositive MessageCultural CautionsOpenpalms Honesty,openness Universalpositive signalFirmhandshake Confidence,respect Durationvaries bycultureLeaning forwardInterest,engagement Respectpersonal spaceUprightposture Attention,respect Nottoo rigidor casual第十章常见礼仪误区与纠正直接拒绝的误区忽略感谢的误区过于随意的误区常见错误直接说No或Thats impossible常见错误忘记说Thank you或认为某些situations常见错误在formal situations使用casual language不需要感谢或behavior为什么有问题在许多文化中，direct rejection被视为rude和confrontationalIt candamage为什么有问题Lack ofappreciation可以seem为什么有问题Inappropriate informality可以relationships和close futureopportunities ungrateful，arrogant，或culturally insensitiveItundermine credibility，offend seniors，或createmisses opportunitiesto strengthenrelationships wrongimpression aboutyour professionalism礼貌替代表达应该感谢的situations需要formal approach的situations•Im afraidthat mightbe challengingbecause...•任何service或assistance，无论多小•First meetingswith clients或senior executives•Thats aninteresting idea.However,we mightneedtoconsider...•他人的time和attention•Official presentations或reports•I understandyour request,but Im concerned•Information sharing或advice•Written communicationsto externalpartiesabout...•Patience duringproblems或delays•Ceremonial occasions或important•Let mesee whatalternatives wemight explore...announcementsVarious waysto expressthanks更好的approach提供alternatives，explain Formallanguage markers•I reallyappreciateyourhelp withthis.constraints，或suggest modificationsinstead offlat•Complete sentencesinstead offragments•Thank youfor taking the time to explain.rejection•Proper titles和full names•Your patienceis muchappreciated.•避免slang，colloquialisms，或overly casualexpressions礼仪误区纠正练习误区示例A误区示例B误区示例C错误表达No,that wontwork.错误表达接受帮助后默默离开，没有表示感谢错误表达在formal meeting中Hey guys,whatsup问题分析过于直接和dismissive，没有问题分析Appears ungrateful，missesexplanation或alternatives relationship-building opportunity问题分析Too casualfor professionalsetting，不appropriate formixed-gender或hierarchical改进版本I understandyour suggestion.改进版本Thankyousomuchforyourhelp.IgroupsHowever,Imconcernedaboutthetimeline reallyappreciateyoutakingthetimetoassist me.constraints.Could weexplore somealternative Thiswill makea significantdifference.改进版本Good morning,everyone.Thank youapproachesthat mightachieve similarresults forbeing heretoday.Shall webegin our改进要点discussion改进要点•Express genuinegratitude改进要点•Acknowledge thesuggestion•Acknowledge theeffort invested•Use appropriatetime greeting•Explain specificconcerns•Mention positiveimpact•Include everyonerespectfully•Offer collaborativesolution-finding•Use warm且sincere tone•Express appreciation•Maintain positive且constructive tone•Professional transitionto business纠正练习活动识别以下situations中的potential etiquette mistakes，并提供improved alternatives1在电话中直接挂断，2在meeting中打断他人发言，3在formal dinner时使用手机Practice rewritingthese scenarioswith properetiquette expressions第十一章礼仪英语综合练习Comprehensive practice是mastering etiquetteEnglish的essential stepThroughstructured exercises，role-playing，和interactive activities，您可以build confidence和developnatural使用礼仪英语的abilityPractice shouldcover variousscenarios，从formal businessmeetings到casual socialinteractions情景对话演练小组角色扮演课堂互动问答Scenario-based dialoguepractice让您在safe Grouprole-playing activitiesallow fordynamic InteractiveQA sessionstest understanding和environment中experiment withdifferent expressionsinteraction和immediate feedbackParticipantscan provideclarification oncomplex etiquette和approachesCreate realisticbusinesssituations来observe differentapproaches和learn fromeach situations这种format encouragesactivepractice appropriateresponses othersstrengths participation和addresses specificconcernsPractice scenariosincludeEffective role-play elementsQuestion categories•Client meetingintroductions和presentations•Clear scenariosetup和character roles•Situation-specific etiquettechoices•Conflict resolutiondiscussions•Specific etiquetteobjectives to practice•Cultural adaptationstrategies•Performance feedbackconversations•Time limitsto maintainfocus•Recovery frometiquettemistakes•Cross-cultural businessnegotiations•Constructive feedbacksessions•Industry-specific considerations•Social networkingevents和informal gatherings•Rotation ofroles forcomprehensive experience•Personal experiencesharing和problem-solving综合练习示例商务会议中的发言练习1Scenario:您需要在quarterly reviewmeeting中present您的departments performance，但results低于expectationsPractice elements2餐桌上的点餐与感谢•Opening withappropriate acknowledgmentScenario:您在hosting importantclients atupscale restaurant，需要manage entiredining experienceprofessionally•Presenting challengingnews diplomatically•Taking responsibilitywithout makingexcuses Practiceelements•Proposing constructivesolutions•Greeting guests和making themcomfortable•Inviting questions和feedback respectfully•Ordering processwith dietaryconsiderationsKey phrasestopractice•Managing conversationflow duringmeal•Handling serviceissues diplomatically•I appreciatethe opportunityto updateyou onour progress...•Concluding mealwith appreciation•While wedidnt meetall ourtargets,weve learnedvaluable lessons...•Itakefull responsibilityfor theseresults andpropose thefollowing improvements...Essential expressions•Please,be myguests.Order whateverappeals toyou.电话中的礼貌用语3•Excuseme,could wehave afew moreminutes todecideScenario:您需要handle difficultcustomer complaintcall，maintaining professionalismwhile addressingtheir•Thankyoufor joiningme.I hopeyou enjoyedthemeal.concernsPractice elements•Professional callopening和identification•Active listening和empathy expression•Offering solutionswithout admittingfault•Managing emotionalconversations•Professional callconclusion withfollow-up commitmentCrucialphrases•I understandyour frustration,and Iwanttohelp resolvethis.•Let mesee whatoptions areavailable toaddress yourconcerns.•Ill personallyfollow uponthismatter within24hours.第十二章礼仪英语学习资源推荐推荐教材与书籍《国际商务礼仪简明教程》（李琳，2023年）是comprehensive guidefor ChineselearnersThis textbookcombines theoreticalfoundations withpracticalapplications，特别适合business professionals其他优秀教材•Business Etiquettefor Dummiesby SueFox•The EtiquetteAdvantage inBusiness byAnn MarieSabath•Kiss,Bow,or ShakeHands byMorrisonConaway•The CultureMap byErin Meyer在线学习资源EF教师专区提供免费的professional developmentcourses和teaching materialsTheiretiquette modulesare particularlyvaluable forboth teachers和learners其他在线资源•Coursera-International Business Etiquette•LinkedIn Learning-BusinessEtiquettecourses•EdX-Cross-Cultural Communicationprograms•YouTube-Business EnglishPod channel实用APP推荐移动学习工具HelloTalk:Practice withnative speakersDuolingofor Business:Professional EnglishmodulesGrammarly:Writing assistancefor professionalcommunicationSpeechling:Pronunciation和speaking practice视频课程平台高质量视频学习MasterClass:Communication和leadership classesUdemy:Specific businessetiquette coursesSkillshare:Professional developmentworkshops课程总结与关键要点终身学习1持续改进文化敏感度2跨文化理解与适应实际应用技能3会议、邮件、社交、电话礼仪核心原则基础4尊重、礼貌、适当性、体贴他人感受礼仪英语是professional success和meaningful relationships的bridgeThroughout thiscourse，我们探索了从basic principles到advanced cross-cultural considerations的comprehensive rangeof topicsKeytakeaways includeUniversal principles:Respect，politeness，appropriateness，和consideration transcendcultural boundariesPracticalskills:Specific phrases和behaviors for various business和social situationsCulturalawareness:Understanding differences防止misunderstandings和builds strongerrelationshipsContinuous improvement:Etiquette skillsrequire ongoingpractice和refinementRemember，mastering礼仪英语不只是about memorizingphrases-its aboutdeveloping genuinerespect forothers和creating positiveinteractions thatbenefit everyoneinvolvedYour investmentin theseskillswill paydividends throughoutyour career和personal relationships课后作业与实践建议编写商务自我介绍设计电话礼仪对话观察社交礼仪表现Create acomprehensive self-introduction forbusiness Developcomplete telephoneconversation scriptsfor Conductfield observationof etiquettepractices inrealnetworking eventIncludeyour name，position，different businessscenariosFocus onprofessional social或business situationsDocumenteffective和company，和brief descriptionof yourexpertisePractice opening，effective communication，和graceful closingineffective behaviors，noting culturalcontexts和different versionsforvariousformality levelsoutcomesRequirementsScenarios tocoverObservation focusareas•30-60秒的spoken introduction•Cold callingpotential client•Greeting behaviors和introductions•包含greeting，name，title，company，和value•Scheduling meetingwith colleague•Non-verbal communicationpatternsproposition•Following upon proposal•Conversation managementtechniques•Practice withappropriate tone和body language•Handling customerservice inquiry•Conflict resolutionapproaches•Prepare follow-up conversationstartersInclude elementsProfessional greeting，clear purpose•Cultural adaptationexamplesSample structureGood morning.Im[Name]from statement，active listeningresponses，appropriate DeliverableWrite reflectionpaper analyzing[Company].As[Title],I specializein[Expertise].Im questions，和polite conclusionwith nextsteps observations和connecting themto courseconceptsparticularly interestedin[Relevant topic].How aboutyou Identifyareas forpersonal improvement和cultural insightsgainedCompletethese assignmentsover thenext twoweeks.Regular practiceis essentialfor developingnatural etiquetteskills.Consider recordingyourself forself-evaluation andseek feedbackfromcolleagues ormentors.Remember,the goalis notperfection butcontinuous improvementand culturalsensitivity.谢谢聆听！期待您成为礼仪英语达人环节QA感谢您完成这次礼仪英语学习之旅！现在您已经掌握了在职场和社交场合中自信使用礼仪英语的技能请记住，优雅的表达方式不仅能够提升您的专业形象，更能为您打开通往成功的大门现在让我们开始QA环节无论您有任何关于礼仪英语使用的疑问，或者想要分享您的学习心得，都欢迎积极参与讨论这是您展现所学知识，与他人交流经验的绝佳机会！。