物业管理英语试题及答案

物业管理英语试题及答案

一、单项选择题（共30题，每题1分，共30分）The mainresponsibility of a property manager isto______the buildingand ensuretenant satisfaction.A.demolish B.maintain C.construct D.abandonWhich of the following is NOTa commontype ofpropertyA.Residential buildingB.Commercial officeC.Industrialwarehouse D.Medical schoolTenantrefers tosomeone who______a propertyfrom theowner.A.sells B.rents C.owns D.inheritsThe______department isresponsible forhandling tenantcomplaintsabout noiseor cleanliness.A.maintenance B.security C.customer serviceD.accountingWhich documentoutlines therights andresponsibilities ofbothlandlords andtenantsA.Rental agreementB.Insurance policyC.Tax formD.Building planInproperty management,maintenance includesall of thefollowing EXCEPT______.A.repairing brokenwindows B.painting wallsC.sellingthe propertyD.fixing electricalissuesThe______team isresponsible forensuring thesafety ofresidentsand visitors.第1页共11页A.maintenance B.security C.landscaping D.accountingLease is another termfor a______agreement.A.sales B.rental C.employment D.partnershipWhich of the following is akey taskfor aproperty managerA.Designing newbuildings B.Negotiating salarieswithstaff C.Collecting rentD.Developing newbusinessstrategiesCommon areasin aproperty include______.A.individual apartmentsB.hallways andlobbies C.privategarages D.tenant-owned furnitureThe______fee is a percentageof thetotal rentcollected,paid to the propertymanagement company.A.service B.management C.maintenance D.insuranceWhich toolis oftenused totrack maintenancerequests fromtenantsA.Calendar B.Spreadsheet C.Work ordersystem D.PhonebookEviction is the process of______a tenantfrom aproperty.A.helping B.renting toC.removing D.encouragingWhich of the followingis a type ofproperty insuranceA.Liability insuranceB.Income taxinsurance C.Rentinsurance D.Tenant insuranceThe______rate isthe percentageof availablerental unitsthatare occupied.A.occupancy B.vacancy C.maintenance D.security第2页共11页Landlord refers to theperson who______the property.A.rents outB.owns C.repairs D.sellsWhich documentis usedto recorddetails ofpropertycondition whena tenant moves inor outA.Rental agreementB.Inventory listC.Insurance claimD.Tax receiptInemergency situations,property managersshould first______.A.contact thepolice B.assess thesituation C.call theinsurancecompany D.inform the tenantsUtility billsinclude paymentsfor______.A.water andelectricity B.property taxesC.employeesalaries D.building maintenanceWhichterm refersto theprocessoffinding newtenants for avacant unitA.Leasing B.Renting C.Occupying D.EvictingThe______department handlesfinancial records,such asrentpayments andexpenses.A.maintenance B.security C.accounting D.customerserviceNoise pollutionisacommon issuerelated to______.A.tenant behaviorB.building structureC.equipmentfailure D.weather conditionsWhichof the followingisa responsibilityof apropertymanager第3页共11页A.Designing newfurniture B.Negotiating withsuppliers C.Training newtenants D.Ensuring compliancewith locallawsPest controlis partof______management.A.environmental B.health C.maintenance D.securityThe______period isthe timebefore a tenantmovesin whenthe property isprepared.A.pre-lease B.move-in C.maintenance D.securityWhich termrefersto the valueof apropertyA.Rent B.Market valueC.Insurance valueD.Tax valueLandscapingincludes______around the property.A.plants andtrees B.electrical systemsC.plumbingrepairs D.tenant furnitureWhichofthe followingisatypeof maintenanceA.Preventive maintenance B.Emergency maintenanceC.BothA andB D.Neither Anor BTenantimprovement refersto______.A.improving the tenants personalitems B.making changestothe propertyforatenant C.fixing minorissues D.increasing the propertys valueThe______isateam thataddresses parkingandtransportation issuesfor residents.A.maintenanceB.security C.transportation D.customerservice

二、多项选择题（共20题，每题2分，共40分，每题至少有2个正确答案，多选、少选、错选均不得分）第4页共11页What arethe maintypes ofproperty managedby propertymanagementcompaniesA.Residential apartmentsB.Office buildingsC.Industrialparks D.HospitalsWhich ofthe following are commonmaintenance tasksA.Plumbing repairsB.Electrical systemchecks C.Roofinspection D.Painting wallsArental agreementtypically includes______.A.rent amountB.lease durationC.pet policyD.tenantsincomeProperty managers need toensure compliancewith______.A.local housinglaws B.safety regulationsC.tax lawsD.environmental policiesWhichofthefollowing areexamples ofcommon areasA.Lobbies B.Hallways C.Gyms D.Individual apartmentsInemergency situations,property managersshould communicatewith______.A.tenants B.emergency servicesC.insurance companiesD.suppliersLeasehold refersto______.A.thetenantsright touse theproperty B.the ownersrighttotheproperty C.a long-term rental agreement D.ashort-term rentalagreementWhich documentsare importantfor propertymanagers第5页共11页A.Lease agreementsB.Maintenance recordsC.Tenant filesD.Financial reportsCommonfinancial tasksfor propertymanagers include______.A.collecting rentB.paying utilitybills C.preparingbudgets D.negotiating withcontractorsParking managementinvolves______.A.assigning parkingspaces B.handling parkingviolationsC.maintaining parkingfacilities D.increasing parkingfeesWhich ofthefollowing are types of tenantcomplaintsA.Noise B.Mold C.Broken appliancesD.High rentPropertyinsurance typicallycovers______.A.fire damageB.theft C.tenant injuriesD.naturaldisastersPreventive maintenancehelps______.A.avoid majorbreakdowns B.extend equipmentlife C.reduce repaircosts D.increase tenantcomplaintsWhich ofthefollowingare commontypes oftenantsA.Families B.Singles C.Businesses D.StudentsProperty managersshould ensurethepropertyis______.A.safe B.clean C.well-maintained D.expensiveRent escalationclauses inleases mean______.A.rent increasesover timeB.rent decreasesover timeC.rent isbased onmarket conditionsD.rent isfixed forthelease termWhichofthefollowingaretypes ofsecurity measures第6页共11页A.Surveillance camerasB.Security guardsC.Lock systemsD.Fire alarmsProperty managersneed to consider______when settingrentprices.A.market demandB.local averagerent C.propertycondition D.tenant incomeMove-out cleaninginvolves______.A.cleaning theproperty afteratenantleaves B.checkingfor damagesC.returning thesecurity depositD.repaintingthe wallsWhichofthefollowingarebenefits ofprofessional propertymanagementA.Reduced tenantturnover B.Higher occupancyrates C.Lower maintenancecosts D.More freetime forowners

三、判断题（共20题，每题1分，共20分，对的打√，错的打×）Property managersonly workwith residentialproperties.（）The securitydeposit isalways returnedtothetenant aftermovingout.（）A propertymanagers mainjob isto collectrent.（）Emergency maintenanceshould behandled within24hours.（）Tenants canusually makechanges tothepropertywithoutpermission.（）第7页共11页Property managersneed tounderstand locallaws aboutrentals.（）Lease andrentalagreementare differentterms.（）Common areasare ownedby alltenants.（）Preventive maintenanceis cheaperthan fixingproblems aftertheyoccur.（）Property managersare responsible for hiringmaintenanceworkers.（）Utility billsare usuallypaid bythetenant.（）Occupancy rateisthenumber ofvacant units.（）Property managersneedtomarket vacantunits tofind newtenants.（）Insurance policiescover alltypesofdamage.（）Tenants areresponsiblefortheir ownpersonal propertyinsurance.（）Noise complaintsare acommon reasonfor tenanteviction.（）Propertymanagersshould onlycommunicate withtenants whentheresa problem.（）Landlord isanother wordfor tenant.（）Maintenance recordshelp trackthepropertyscondition overtime.（）Professional propertymanagement alwaysincreases propertyvalue.（）

四、简答题（共2题，每题5分，共10分）第8页共11页What arethe keysteps apropertymanagershould takewhen atenantreports abroken applianceBrieflydescribe themain responsibilitiesofapropertymanager insafety management.参考答案

一、单项选择题1-5:B DB C A6-10:C B B C B11-15:B CC AA16-20:BBB AA21-25:CAD CA26-30:B A CBC

二、多项选择题1:A BC D2:A BC D3:A BC4:A BC D5:A BC6:A BC7:A C8:A BC D9:A BC D10:A BC11:A BC12:A BD第9页共11页13:A BC14:A BC D15:A BC16:AC17:A BC D18:A BC19:A BC20:A BC D

三、判断题1:×2:×3:×4:√5:×6:√7:×8:√9:√10:√11:×12:×13:√14:×15:√16:×第10页共11页17:×18:×19:√20:√

四、简答题Key steps:1Confirm theissue andschedule aninspection;2Contact atrusted repairservice;3Inform thetenant ofthetimeline;4Document therepair process;5Follow uptoensure theappliance isworking.Main responsibilities:1Regular safetychecks firealarms,emergency exits,electrical systems;2Implementingsecurity measuressurveillance,lock systems;3Developingemergency responseplans;4Ensuring compliancewith safetyregulations;5Educating tenantson safetyprocedures.第11页共11页。